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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376629036
Report Date: 07/02/2025
Date Signed: 07/02/2025 08:53:34 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/21/2025 and conducted by Evaluator Michelle Hood
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20250221150832
FACILITY NAME:DELOS SANTOS, AUREA FAMILY CHILD CAREFACILITY NUMBER:
376629036
ADMINISTRATOR:AUREA DELOS SANTOSFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 335-0726
CITY:SAN DIEGOSTATE: CAZIP CODE:
92114
CAPACITY:14CENSUS: 0DATE:
07/02/2025
UNANNOUNCEDTIME BEGAN:
07:25 AM
MET WITH:Licensee's sister Marilou RamosTIME COMPLETED:
08:50 AM
ALLEGATION(S):
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Adult in home inappropriately touched daycare child.
INVESTIGATION FINDINGS:
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On July 2, 2025 at 7:25 am, Licensing Program Analyst (LPA) Michelle Hood conducted an unannounced complaint inspection regarding the above allegation, LPA met with the Licensee's sister Marilou Ramos. LPA Hood explained the purpose of the inspection is to deliver complaint findings for the complaint investigation initiated by Investigations Branch (IB) Investigator on February 24, 2025. LPA observed three (3) children (minor resident of the home).

It is alleged an adult resident of the home inappropriately touched a daycare child. It was determined that the adult resident who is an employee at the Family Child Care Home, engaged in inappropriate sexual contact with a daycare child on multiple occasions, sometime between the years of 2021 – 2025, exact dates unknown. It was disclosed the inappropriate sexual contact occurred in a vehicle while the child was being transported by the adult resident and in an off-limits area of the facility.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Michelle Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 20-CC-20250221150832
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: DELOS SANTOS, AUREA FAMILY CHILD CARE
FACILITY NUMBER: 376629036
VISIT DATE: 07/02/2025
NARRATIVE
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Based on the IB investigation, interviews, documents, and collaboration with outside agencies, the preponderance of evidence standard has been met, therefore the allegation of an adult in the home inappropriately touched a daycare child is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 3, is being cited on the attached Complaint Investigation Report (LIC 9099D).

The Department has determined that an enhanced civil penalty in the amount of $2,000.00 is being assessed and issued during today’s inspection. Pursuant to Health and Safety code section 1597.58, a violation that the Department determines constitutes physical abuse or resulted in serious injury, as defined in Health and Safety Code section 1596.8865, to a child, the civil penalty shall be assessed is two thousand dollars ($2,000.00) for a large family day care home. For purposes of Health and Safety Code section 1597.58, sexual abuse is defined in Section 11165.1 of the Penal Code when the person responsible for the child’s welfare is a licensee, administrator, or employee of any facility licensed to care for children. LPA reviewed the Civil Penalty Assessment - Serious Bodily Injury/Physical Abuse (LIC421D) with Licensee's sister, Marilou Ramos.

LPA Hood informed Ramos that this report dated July 2, 2025 documents one (1) Type A citation which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Hood informed the Ramos to provide a copy of this licensing report dated July 2, 2025 that documents any Type A citation to parents/guardians of all children currently enrolled or the next day children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview was conducted, the report and LIC 421D were reviewed with the Marilou Ramos. Notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Ramos stated she will provide the Licensee Aurea Delos Santos the licensing documents.

LPA observed the Temporary Suspension Order (TSO) Notice posted on the exterior door of the facility, affixed to the door by the department on March 21, 2025.

SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Michelle Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 20-CC-20250221150832
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: DELOS SANTOS, AUREA FAMILY CHILD CARE
FACILITY NUMBER: 376629036
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/02/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/21/2025
Section Cited
CCR
102423(a)(1)
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Personal Rights (a) Each child receiving services from a family child care home shall have certain rights and shall not be waived... These rights include, but are not limited to,... (1)To be treated with dignity in his/her personal relationship with staff and other persons.

This requirement is not met as evidenced by:
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On March 21, 2025, Licensee was served a Temporary Suspension Order (TSO) along with an Accusation seeking revocation of the license during an in-person inspection at the facility on March 21, 2025. An adult resident was arrested on February 23, 2025 for multiple charges related to sexual abuse of a child and remains in custody, as of this date. A notice to licensee that an assessment of enhanced civil penalties (LIC 421D) of $2,000.00 is being assessed by the department on June 26, 2025.
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Based on the investigation, interviews, documents, and collaboration with outside agencies, the licensee did not ensure C1 received safe and healthful accommodations while attending the facility, which resulted in the sexual abuse of C1 by the adult resident/employee. This poses an immediate health and safety risk to children in care.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Michelle Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4