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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376629036
Report Date: 07/29/2025
Date Signed: 07/29/2025 02:54:27 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/21/2025 and conducted by Evaluator Michelle Hood
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20250221150832
FACILITY NAME:DELOS SANTOS, AUREA FAMILY CHILD CAREFACILITY NUMBER:
376629036
ADMINISTRATOR:AUREA DELOS SANTOSFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 335-0726
CITY:SAN DIEGOSTATE: CAZIP CODE:
92114
CAPACITY:14CENSUS: 0DATE:
07/29/2025
UNANNOUNCEDTIME BEGAN:
02:25 PM
MET WITH:Licensee Auera Delos Santos TIME COMPLETED:
03:10 PM
ALLEGATION(S):
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Adult in home showed daycare child inappropriate videos.
INVESTIGATION FINDINGS:
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On July 29, 2025, at 2:25 PM, Licensing Program Analyst (LPA) Michelle Hood conducted an unannounced complaint inspection regarding the above allegation, LPA met with the Licensee Auera Delos Santos. LPA Hood explained the purpose of the inspection is to deliver complaint findings for the complaint investigation initiated by Investigations Branch (IB) Investigator on February 24, 2025. During today's inspection, there were three (3) minor resident children and the licensee's sister at the facility.

The above allegation is being closed at this time as unsubstantiated. However, if new evidence is received by the Department this complaint investigation will be re-opened, and the Unsubstantiated finding will be subject to change.

An exit interview was conducted, and the report was reviewed with the Licensee Aurea Delos Santos. Notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.


Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Michelle Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20250221150832
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: DELOS SANTOS, AUREA FAMILY CHILD CARE
FACILITY NUMBER: 376629036
VISIT DATE: 07/29/2025
NARRATIVE
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LPA observed the Temporary Suspension Order (TSO) Notice posted on the exterior door of the facility, affixed to the door by the department on March 21, 2025.
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Michelle Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2