<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


FACILITY EVALUATION REPORT

Facility Number: 376629036
Report Date: 07/02/2025
Date Signed: 07/02/2025 09:19:28 AM

Document Has Been Signed on 07/02/2025 09:19 AM - It Cannot Be Edited

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME:DELOS SANTOS, AUREA FAMILY CHILD CAREFACILITY NUMBER:
376629036
ADMINISTRATOR/
DIRECTOR:		AUREA DELOS SANTOSFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 335-0726
CITY:SAN DIEGOSTATE: CAZIP CODE:
92114
CAPACITY: 14TOTAL ENROLLED CHILDREN: 0CENSUS: 0DATE:
07/02/2025
TYPE OF VISIT:Case Management - DeficienciesUNANNOUNCEDTIME VISIT/
INSPECTION BEGAN:
08:50 AM
MET WITH:Licensee's sister Marilou RamosTIME VISIT/
INSPECTION COMPLETED:
09:35 AM
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
On July 2, 2025, at 8:50 am, Licensing Program Analyst (LPA) Michelle Hood conducted an unannounced case management inspection for the purpose of issuing citations discovered during the course of the complaint investigation. LPA met with Licensee's sister Marilou Ramos and discussed the purpose of the inspection. There were no day care children present.

On February 25, 2025, the Licensee submitted an Unusual Incident/Injury Report (UIR) – LIC 624; however, the Licensee failed to report the arrest of the adult resident to the department within twenty-four hours after the February 23, 2025, arrest and failed to report the suspected child abuse allegation of a child in care. During the investigation, it was disclosed day care children were allowed to be present in an off-limits area of the facility. Sometime between the years of 2021 – 2025, exact dates unknown, the adult resident who is an employee at the Family Child Care Home placed multiple daycare children in the garage with the lights off, doors closed and also hit the children’s hands as a form of discipline.

On March 21, 2025, during a tour of the facility, there were three swords displayed on the wall, accessible to children, in the same off-limits area of the facility where children were previously allowed to be present.

Based on record reviews, interviews, and observations, it was determined the Licensee failed to comply with the reporting requirements and allowed children in an off-limits area of the facility where hazardous items were accessible to children. California Code of Regulations, Title 22, Division 12, Chapter 3, are being cited on the attached Facility Evaluation Report (LIC 809D).

NAME OF LICENSING PROGRAM MANAGER: Cynthia Biszant
NAME OF LICENSING PROGRAM ANALYST: Michelle Hood
LICENSING PROGRAM ANALYST SIGNATURE: DATE: 07/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE: DATE: 07/02/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC809 (FAS) - (06/04)
Page: 1 of 6
California Health & Human Services Agency
California Department of Social Services

FACILITY EVALUATION REPORT California law requires a public report of each licensing visit/inspection. This report is a record for the facility and the licensing agency. This report is available for public review; therefore, care is taken not to disclose personal or confidential information. Inquiries concerning the location, maintenance, and contents of these reports may be directed to the Licensing Program Analyst or Regional Office whose address and telephone number are listed on the front of this form.

DEFICIENCIES A deficiency is an instance of noncompliance with licensing requirements, including applicable statutes, regulations, interim licensing standards, operating standards, and written directives. Applicants/ licensees must be notified in writing of all licensing deficiencies. Deficiencies are listed on the left side of this form, and the applicable licensing requirement upon which the deficiency is identified. There are two types of deficiencies:
  • Type A deficiencies are violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
  • Type B deficiencies are violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care, a recordkeeping violation that could impact the care of said persons and/or protection of their resources, or a violation that could impact those services required to meet the needs of persons in care.

PLANS OF CORRECTION (POCs) The licensing agency is required to establish a reasonable length of time to correct a deficiency. In order to set the time, the licensing agency must take into consideration the seriousness of the violation, the number of persons in care involved, and the availability of equipment and personnel necessary to correct the violation. Applicants/licensees are requested to provide a specific plan for each violation on the right side of the form across from each deficiency. The more specific the plan, the less chance exists for any misunderstanding in setting time limits and reviewing corrections. The applicant/licensee who encounters problems beyond their control in completing the corrections within the specified time frame may request and may be granted an extension of the correction due date by the licensing agency.

CORRECTION NOTIFICATION The applicant/licensee is responsible for completing all corrections and promptly notifying the licensing agency of corrections. Applicants/licensees are advised to keep a dated copy of any correspondence sent to the licensing agency concerning corrections, or if corrections are telephoned to the licensing agency, the date, person contacted, and information given.

CIVIL PENALTIES The licensing agency is required by law to issue a Penalty Notice, when applicable, to all facilities holding a license issued by the licensing agency, or subject to licensure, except Certified Family Homes, Resource Families, and Foster Family Homes, or any governmental entity.

PENALTY NOTICE GIVEN The statement concerning civil penalties serves as a penalty notice on this Licensing Report and failure to correct cited licensing deficiencies will result in civil penalties. Applicants/ licensees are required to pay civil penalties when administrative appeals have been exhausted and in accordance with any payment arrangements made with the licensing agency.

APPEAL RIGHTS The applicant/licensee has a right without prejudice to discuss any disagreement in this report with the licensing agency concerning the proper application of licensing requirements. The applicant/ licensee may request a formal review by the licensing agency to amend or dismiss the notice of deficiency and/ or civil penalty. Requests for review shall be made in writing within 15 business days of receipt of a deficiency notification or civil penalty assessment. Licensing deficiencies may be appealed pursuant to the procedures in the LIC 9058 Applicant/Licensee Rights.

AGENCY REVIEW The licensing agency review of an appeal may be conducted based upon information provided in writing by the applicant/licensee. The applicant/licensee may request an office meeting to provide additional information. The applicant/licensee will be notified in writing of the results of the agency review within 60 business days of the date when all necessary information has been provided to the licensing agency.

EMAIL REQUIREMENT Adult Community Care Facilities, Residential Care Facilities for the Chronically Ill, and Residential Care Facilities for the Elderly are required to provide and maintain an active email address of record with the licensing agency.

LIC809 (FAS) - (09/23)
Page: 2 of 6
Document Has Been Signed on 07/02/2025 09:19 AM - It Cannot Be Edited


Created By: Michelle Hood On 06/25/2025 at 03:40 PM
Link to Parent Document Below:
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: DELOS SANTOS, AUREA FAMILY CHILD CARE
FACILITY NUMBER: 376629036

DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/02/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/21/2025
Section Cited
CCR
102416.3(a)(6)

1
2
3
4
5
6
7
Alterations to Existing Buildings or Grounds.(a)Prior to making alterations...(6) Any change from an area of the family child care home previously identified as "off limits" to an area where care and supervision will be provided to children in care. This requirement was not met as evidence by:
1
2
3
4
5
6
7
On March 21, 2025, Licensee was served a Temporary Suspension Order (TSO) along with an Accusation seeking revocation of the license during an in-person inspection at the facility on March 21, 2025. An adult resident was arrested on February 23, 2025 for multiple charges related to sexual abuse of a child and remains in custody, as of this date.
8
9
10
11
12
13
14
Based on interviews, record review the licensee did not comply with the section cited above by allowing daycare children to be present in an off-limits area of the facility which resulted in the engagement of inappropriate sexual contact with a child which posed an immediate health, safety or personal risk to persons in care.





8
9
10
11
12
13
14
Type A
03/21/2025
Section Cited
CCR102417(a)

1
2
3
4
5
6
7
Operation of a Family Child Care Home. (a) The licensee shall be present in the home and shall ensure that children in care are supervised at all times...


This requirement was not met as evidence by:
1
2
3
4
5
6
7
On March 21, 2025, Licensee was served a Temporary Suspension Order (TSO) along with an Accusation seeking revocation of the license during an in-person inspection at the facility on March 21, 2025. An adult resident was arrested on February 23, 2025 for multiple charges related to sexual abuse of a child and remains in custody, as of this date.
8
9
10
11
12
13
14
Based on record reviews and interviews, the licensee did not comply with the section cited above, it was determined that between 2021 – 2025, on multiple occasions licensee left a day care child unsupervised with the adult resident which resulted in the engagement of inappropriate sexual contact with the child which posed an immediate health, safety or personal risk to persons in care.
8
9
10
11
12
13
14
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
Cynthia Biszant
NAME OF LICENSING PROGRAM MANAGER:
Michelle Hood
NAME OF LICENSING PROGRAM ANALYST:
LICENSING PROGRAM ANALYST SIGNATURE:
DATE: 07/02/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 07/02/2025


LIC809 (FAS) - (06/04)
Page: 4 of 6
Document Has Been Signed on 07/02/2025 09:19 AM - It Cannot Be Edited


Created By: Michelle Hood On 06/25/2025 at 03:48 PM
Link to Parent Document Below:
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: DELOS SANTOS, AUREA FAMILY CHILD CARE
FACILITY NUMBER: 376629036

DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/02/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/21/2025
Section Cited
CCR
102416.2(d)

1
2
3
4
5
6
7
Reporting Requirements (d) The licensee shall report to the Department as provided by Health and Safety Code Sections 1597.467(b)(1) and (2).


This requirement was not met evidence by:
1
2
3
4
5
6
7
On March 21, 2025, Licensee was served a Temporary Suspension Order (TSO) along with an Accusation seeking revocation of the license during an in-person inspection at the facility on March 21, 2025. An adult resident was arrested on February 23, 2025 for multiple charges related to sexual abuse of a child and remains in custody, as of this date.
8
9
10
11
12
13
14
Based on record reviews and interviews, the licensee did not comply with the section cited above, the licensee did not report an incident that occurred on 02/23/2025 to the Department within twenty-four hours and did not report the suspected child abuse which posed a potential health, safety or personal risk to persons in care.
8
9
10
11
12
13
14

1
2
3
4
5
6
7
1
2
3
4
5
6
7

1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
Cynthia Biszant
NAME OF LICENSING PROGRAM MANAGER:
Michelle Hood
NAME OF LICENSING PROGRAM ANALYST:
LICENSING PROGRAM ANALYST SIGNATURE:
DATE: 07/02/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 07/02/2025


LIC809 (FAS) - (06/04)
Page: 3 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: DELOS SANTOS, AUREA FAMILY CHILD CARE
FACILITY NUMBER: 376629036
VISIT DATE: 07/02/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
LPA Hood informed Ramos that this report dated July 2, 2025 documents three (3) Type A deficiencies which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Hood informed the Ramos to provide a copy of this licensing report dated July 2, 2025 that documents any Type A citation to parents/guardians of all children currently enrolled or the next day children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview was conducted and the report were reviewed with Marilou Ramos. Notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Ramos stated she will provide the Licensee Aurea Delos Santos the licensing reports.

NAME OF LICENSING PROGRAM MANAGER: Cynthia Biszant
NAME OF LICENSING PROGRAM ANALYST: Michelle Hood
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 07/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2025
LIC809 (FAS) - (06/04)
Page: 6 of 6
Document Has Been Signed on 07/02/2025 09:19 AM - It Cannot Be Edited


Created By: Michelle Hood On 06/26/2025 at 02:29 PM
Link to Parent Document Below:
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: DELOS SANTOS, AUREA FAMILY CHILD CARE
FACILITY NUMBER: 376629036

DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/02/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/21/2025
Section Cited
CCR
102423(a)(4)

1
2
3
4
5
6
7
Personal Rights (a)Each child receiving services from a family child care home...These rights include, but are not limited to, the following:(4)To be free from corporal or unusual punishment...aids to physical functioning.

This requirement was not met as evidence by:
1
2
3
4
5
6
7
On March 21, 2025, Licensee was served a Temporary Suspension Order (TSO) along with an Accusation seeking revocation of the license during an in-person inspection at the facility on March 21, 2025. An adult resident was arrested on February 23, 2025 for multiple charges related to sexual abuse of a child and remains in custody, as of this date.
8
9
10
11
12
13
14
Based on record reviews and interviews, the licensee did not comply with the section cited above, between years of 2021 – 2025, the adult resident at the Family Child Care Home placed daycare children in the garage and hit children’s hands as a form of discipline which posed an immediate health, safety or personal risk to persons in care.
8
9
10
11
12
13
14

1
2
3
4
5
6
7
1
2
3
4
5
6
7

1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
Cynthia Biszant
NAME OF LICENSING PROGRAM MANAGER:
Michelle Hood
NAME OF LICENSING PROGRAM ANALYST:
LICENSING PROGRAM ANALYST SIGNATURE:
DATE: 07/02/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 07/02/2025


LIC809 (FAS) - (06/04)
Page: 5 of 6