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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376629036
Report Date: 04/28/2026
Date Signed: 04/28/2026 02:04:17 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/15/2026 and conducted by Evaluator Michelle Hood
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20260415150415
FACILITY NAME:DELOS SANTOS, AUREA FAMILY CHILD CAREFACILITY NUMBER:
376629036
ADMINISTRATOR:AUREA DELOS SANTOSFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 335-0726
CITY:SAN DIEGOSTATE: CAZIP CODE:
92114
CAPACITY:14CENSUS: 0DATE:
04/28/2026
UNANNOUNCEDTIME BEGAN:
01:15 PM
MET WITH:Auera Delos SantosTIME COMPLETED:
02:15 PM
ALLEGATION(S):
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Licensee is operating in violation of Temporary Suspension Order (TSO)
INVESTIGATION FINDINGS:
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On 04/28/2026, at 1:15 PM, Licensing Program Analysts (LPAs) Michelle Hood and Danielle Anderson conducted an unannounced complaint inspection regarding the above allegation, LPA met with Auera Delos Santos. LPA Hood explained the purpose of the inspection is to deliver complaint findings. During today's inspection, there were no daycare children in the home.

Throughout the course of the investigation, LPAs conducted interviews with Auera Delos Santos, collateral contacts, and made observations relevant to the allegation. During the inspection, LPAs did not observe any daycare children present in the home. LPAs did observe Auera Delos Santos and her sister walking their own children to school. During interviews, it was disclosed that there had not been any recent observations of daycare children present in the home, aside from those who reside in the residence. One individual reported observing children at the home several months prior; however, no recent daycare activity has been observed. Auera Delos Santos denied the allegation.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Michelle Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 04/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/28/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20260415150415
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: DELOS SANTOS, AUREA FAMILY CHILD CARE
FACILITY NUMBER: 376629036
VISIT DATE: 04/28/2026
NARRATIVE
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The LIC 9099C was created in error. See LIC 812 for details.
SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Michelle Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 04/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/28/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2
Control Number 20-CC-20260415150415
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: DELOS SANTOS, AUREA FAMILY CHILD CARE
FACILITY NUMBER: 376629036
VISIT DATE: 04/28/2026
NARRATIVE
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Based on interviews, observations, and information obtained during the course of the investigation, the above allegation is found to be UNSUBSTANTIATED, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred.

Auera Delos Santos was provided with appeal rights (LIC 9058), and their signature on this form acknowledges receipt of these rights. A Notice of Site Visit (LIC 9213)was provided.
SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Michelle Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 04/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/28/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2