376629122-6-24-2026-20-CC-SSIO-DVY7QU-20260713215229

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376629122
Report Date: 06/24/2026
Date Signed: 06/24/2026 10:33:48 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/10/2026 and conducted by Evaluator Raina Alexanian

PUBLIC

COMPLAINT CONTROL NUMBER: 20-CC-20260410091824

FACILITY NAME:	ESTRADA, SARAI FAMILY CHILD CARE		FACILITY NUMBER:	376629122
ADMINISTRATOR:	SARAI ESTRADA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(619) 836-4998
CITY:	CHULA VISTA	STATE: CA	ZIP CODE:	91911
CAPACITY:	14	CENSUS: 6	DATE:	06/24/2026
		UNANNOUNCED	TIME BEGAN:	09:25 AM
MET WITH:	Sarai Estrada		TIME COMPLETED:	10:50 AM

ALLEGATION(S):

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Lack of supervision resulting in daycare child sustaining injuries.
Staff do not meet daycare child’s diapering needs resulting in a diaper rash.

INVESTIGATION FINDINGS:

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On 6/24/2026 at 9:25 a.m. Licensing Program Analyst (LPA), Raina Alexanian conducted an unannounced complaint inspection to deliver the findings for the above allegations. The initial complaint investigation was conducted by LPA on 4/16/2026. LPA met with Licensee, Sarai Estrada, and advised licensee of the purpose of the inspection and conducted a tour of the facility.
There were two (2) infants, three (1) preschool, one (1) school age children, one (1) staff member present during the inspection.
During the course of the investigation, interviews were conducted with the licensee, staff, several daycare parents, and one child. Facility roster was reviewed by LPA. It was alleged that there is a lack of supervision resulting in daycare child sustaining injuries, and staff do not meet daycare child’s diapering needs resulting in a diaper rash.
The licensee denied the allegations, stating that the facility has a supervision policy to ensure that children are directly supervised at all times. The licensee and assistant work together to provide supervision during both indoor and outdoor activities.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Selina Siao
LICENSING EVALUATOR NAME: Raina Alexanian
LICENSING EVALUATOR SIGNATURE:	DATE: 06/24/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/24/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 20-CC-20260410091824

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: ESTRADA, SARAI FAMILY CHILD CARE	FACILITY NUMBER: 376629122
	VISIT DATE: 06/24/2026

NARRATIVE

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During outdoor activities, both staff members are generally present and supervising the children. When only three to four children are in care, one staff member may remain indoors with younger children or conduct other activities while the other staff member supervises the children outside.
The licensee also described the facility's diapering procedures. Children who wear diapers are checked regularly, at least every two hours, or sooner if a diaper change appears necessary. The licensee stated that parents are asked to provide diaper rash cream, which is applied as needed when a child develops a diaper rash. If a child has a bowel movement during nap time, staff immediately remove the child from the sleeping area and change the diaper. The licensee further stated that whenever a child develops a diaper rash, staff notify the parent and provide updates regarding the child's condition.
Lastly, the licensee stated that she consistently communicates with parents regarding any incidents involving their children, including falls, scratches, rashes, marks, bumps, bites, or other injuries. The licensee stated that she notifies parents on the same day of the incident. Parent were interviewed and did not have any concerns regarding the allegations.
Based on interviews conducted there were no disclosures that corroborated that there is a lack of supervision resulting in daycare child sustaining injuries, and the staff do not meet daycare child’s diapering needs resulting in a diaper rash.
Due to conflicting information obtained, LPA was unable to determine whether or not the allegations occurred. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.
Exit interview conducted and report was reviewed with the Licensee, Sarai Estrada.
A notice of site visit was given and must remain posted for 30 days.

SUPERVISORS NAME: Selina Siao
LICENSING EVALUATOR NAME: Raina Alexanian
LICENSING EVALUATOR SIGNATURE:	DATE: 06/24/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/24/2026

LIC9099 (FAS) - (06/04)

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