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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376629321
Report Date: 03/05/2026
Date Signed: 03/05/2026 02:34:45 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/15/2026 and conducted by Evaluator Raina Alexanian
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20260115151108
FACILITY NAME:CERVANTES, DIANA FAMILY CHILD CAREFACILITY NUMBER:
376629321
ADMINISTRATOR:DIANA CERVANTESFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 494-9250
CITY:SAN DIEGOSTATE: CAZIP CODE:
92113
CAPACITY:14CENSUS: 8DATE:
03/05/2026
UNANNOUNCEDTIME BEGAN:
01:25 PM
MET WITH:Diana CervantesTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Licensee operated over capacity
INVESTIGATION FINDINGS:
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On 03/05/2026 at 1:25 p.m. Licensing Program Analyst (LPA), Raina Alexanian conducted an unannounced complaint inspection to deliver findings regarding the above allegation. LPA met with the assistant Marcela Parra, assitant stated that the licensee Diana Cervantes in school. LPA explained the purpose of the inspection, and conducted a tour of the facility. Licensee arraived to the facility at 2:05 pm. Present during the inspection, two infants (2), six (6) preschool children, one (1) staff member.

During the course of the investigation, interviews were conducted with the licensee, facility staff, a daycare parent and a witness. Documents reviewed included facility roster, staff records, and an attendance report. It was alleged that on 1/14/2026, the licensee was over capacity, with eight (8) children present, five (5) of whom were infants.

During an interview on 1/22/2026, the licensee acknowledged and confirmed that she was over capacity on 1/14/2026 because a day-care parent requested to drop of an additional child, resulting in the facility exceeding the license capacity.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Raina Alexanian
LICENSING EVALUATOR SIGNATURE:

DATE: 03/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 20-CC-20260115151108
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: CERVANTES, DIANA FAMILY CHILD CARE
FACILITY NUMBER: 376629321
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/05/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/06/2026
Section Cited
CCR
102416.5(d)(1)
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Staffing Ratio and Capacity. (d) For a Large Family Child Care Home, the maximum number of children for whom care may be provided at any one time when ...,(1) Twelve children, no more than four of whom may be infants.
This requirement is not met as evidenced by:
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Licensee stated effective 1/14/2026 she has disenrolled one child and no longer provide care to more than four infants at one time. Licensee stated she will ensure not to exceed the license capacity by
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Based on interview, and record review, the licensee did not comply with the section cited above that on 1/14/2026 licensee was over capacity with five (5) infants in care which posed an immediate health, safety, or personal rights risk to children in care.
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submitting a written weekly schedule including the names of the children, DOB which will assist her on keep track on the number of children she can care for at one time and not to exceed the license capacity. licensee stated this schedule will be submitted to the licencing office by 3/6/2026
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Raina Alexanian
LICENSING EVALUATOR SIGNATURE:

DATE: 03/05/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 20-CC-20260115151108
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: CERVANTES, DIANA FAMILY CHILD CARE
FACILITY NUMBER: 376629321
VISIT DATE: 03/05/2026
NARRATIVE
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Based on the licensee’s admission and the interviews conducted with staff, a parent, and a witness, the preponderance of evidence standard has been met, therefore the allegation that the licensee operating over capacity is found to be SUBSTANTIATED. Per California Code of Regulations, (Title 22, Division 12, Chapter 3), one (1) Type A deficiency is being cited on the attached LIC9099D.

LPA Raina Alexanian informed licensee, Diana Cervantes that this report dated 3/5/2026 documents one (1) Type A citation which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Raina Alexanian informed the licensee, Diana Cervantes to provide a copy of this licensing report dated 3/5/2026 that documents the Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with the Licensee, Diana Cervantes.
A notice of site visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Raina Alexanian
LICENSING EVALUATOR SIGNATURE:

DATE: 03/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3