<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376629381
Report Date: 08/29/2025
Date Signed: 08/29/2025 12:23:53 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/04/2025 and conducted by Evaluator Julieta Abrego
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20250604101625
FACILITY NAME:STAR, KETA FAMILY CHILD CAREFACILITY NUMBER:
376629381
ADMINISTRATOR:STAR, KETAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 763-0273
CITY:CHULA VISTASTATE: CAZIP CODE:
91911
CAPACITY:14CENSUS: 9DATE:
08/29/2025
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Licensee Keta StarTIME COMPLETED:
11:36 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee inappropriately disciplines children in care.
Licensee is not meeting daycare children's toileting needs.
Licensee leaves daycare children in car seats.
Licensee does not allow daycare parents to enter the home.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 08/29/2025 at approximately 9:45 AM. Licensing Program Analyst (LPA), Julieta Abrego conducted an inspection to conclude the complaint investigation regarding the above allegation. LPA met with licensee Keta Star and advised licensee of the purpose of the inspection and conducted a tour of the facility. There were nine (9) children present during the visit.
During the course of the investigation, interviews were conducted with facility staff, daycare parents, and daycare children. Five (5) daycare children were unable to provide verbal responses to the questions asked. Documents obtained during the investigation included facility roster, daycare schedule which reflects diapering and toileting schedules and other related documentation.

It was alleged that the licensee inappropriately disciplines children in care. The licensee denied the allegation, explaining that she does not reprimand or raise her voice at the children. Out of four (4) staff interviewed, two (2) staff stated the children are reprimanded for different reasons by sitting them on chairs or leaving them in the napping room until they behave or are ready to join the rest of the children. Staff interviews gave conflicting information. Five (5) children were interviewed. Out of Five (5)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Julieta Abrego
LICENSING EVALUATOR SIGNATURE:

DATE: 08/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20250604101625
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: STAR, KETA FAMILY CHILD CARE
FACILITY NUMBER: 376629381
VISIT DATE: 08/29/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
children interviewed, one (1) child stated she observed staff #1 (S1) pull daycare child #2’s (C2) ear and on another occasion observed (S1) hit daycare child #3 (C3) on the head while he was sitting at the table. The LPA attempted to interview (C2) and (C3) however, they did not provide verbal responses to the questions asked due to their limited communication. Daycare parents interviewed did not express any concerns regarding the facility discipline policies.
It was also alleged that the licensee is not meeting daycare children's toileting needs. The licensee denied the allegation, explaining she has a schedule to change diapers and to take the children to use the bathroom. Staff interviews gave conflicting information. Two (2) out of four (4) staff revealed that the licensee does not provide help when children need to use the potty which results in children having potty accidents.
LPA received conflicting testimony from the eight (8) daycare parents interviewed, most acknowledged their children have had toileting accidents in the past; however, two (2) parents reported concerns about communication for toileting accidents, with one (1) parent adding additional concerns about diaper rash, the use of different diapers than the ones provided, and unchanged soiled diapers.
It was also alleged that the licensee leaves daycare children in car seats. The licensee denied the allegation, stating that she immediately removes children from the car seat at drop off and moves them to the crib when appropriate. The licensee stated she continuously reminds the parents that infants are not allowed to remain in the car seats at drop off. Staff interviews did not reveal any corroborating information. Parent interviews did not reveal any concerns about the licensee use of car seats. Children interviews did not reveal any relevant information.
Additionally, it was alleged that licensee does not allow daycare parents to enter the home. The licensee stated that parents are allowed to enter the facility, however she stated that one (1) parent asked to be present in the facility and the licensee told her she needed to ask licensing. Staff interviewed gave conflicting information. Two (2) out of three (3) staff interviewed stated parents are not allowed to enter the facility and usually just leave the children at the door. Parent interviews revealed that they were allowed to enter the facility or did not want to enter the facility.
Due to conflicting information obtained throughout the course of the investigation and no other witnesses to the alleged incidents, LPA was unable to determine whether or not the allegations occurred. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated
Exit interview conducted and report was reviewed with the licensee. A Notice of Site Visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Julieta Abrego
LICENSING EVALUATOR SIGNATURE:

DATE: 08/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2