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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376629381
Report Date: 08/29/2025
Date Signed: 08/29/2025 12:24:50 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/09/2025 and conducted by Evaluator Julieta Abrego
COMPLAINT CONTROL NUMBER: 20-CC-20250709113139
FACILITY NAME:STAR, KETA FAMILY CHILD CAREFACILITY NUMBER:
376629381
ADMINISTRATOR:STAR, KETAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 763-0273
CITY:CHULA VISTASTATE: CAZIP CODE:
91911
CAPACITY:14CENSUS: 9DATE:
08/29/2025
UNANNOUNCEDTIME BEGAN:
11:36 AM
MET WITH:Licensee Keta StarTIME COMPLETED:
12:35 PM
ALLEGATION(S):
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Licensee does not ensure that day care children are adequately fed while in care.
Licensee does not ensure that day care children are provided a comfortable environment while in care.
INVESTIGATION FINDINGS:
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On 8/29/2025 at approximately 11:36 AM. Licensing Program Analyst (LPA), Julieta Abrego conducted an inspection to conclude the complaint investigation regarding the above allegation. LPA met with licensee Keta Star and advised licensee of the purpose of the inspection and conducted a tour of the facility. There were nine (9) children present during the visit.
During the course of the investigation, interviews were conducted with facility staff, daycare parents, daycare children, and representatives from an outside agency. Documents obtained during the investigation included facility roster, child nutrition program reports, daily schedule which includes meal/snack times, copy of the meal menus, and a copy of the CACFP guide for meal patterns.
It was alleged that Licensee does not ensure that day care children are adequately fed while in care by denying them more food when they asked for more. The licensee denied the allegation, explaining that she has a menu she follows and stated that she follows the nutrition program’s suggested portions and ensures she serves the five (5) food components. The licensee stated that if a child asks for more food, she gives the child more food. Staff interviews gave conflicting information. Out of four (4) staff interviewed, two (2)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Julieta Abrego
LICENSING EVALUATOR SIGNATURE:

DATE: 08/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20250709113139
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: STAR, KETA FAMILY CHILD CARE
FACILITY NUMBER: 376629381
VISIT DATE: 08/29/2025
NARRATIVE
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 staff reported observing the licensee denying daycare children more food, on multiple occasions. During interview with LPA, Daycare child #1 (C1) reported they had been denied food, when asking the licensee for additional servings. Interview with representative from outside food program and review of inspection records did not reveal any concerns. The parents interviewed did not have concerns and stated their children enjoy the food. During facility inspection conducted on LPA observed sufficient food supply available.

It was also alleged that the Licensee does not ensure that day care children are provided with a comfortable environment while in care, by requiring the children to play outside in inclement weather. The licensee denied the allegation, explaining that the children do not go outside if the weather is too cold or hot and instead stay inside. Staff interviews gave conflicting information, some stating the children would be forced to be outdoors for a prolonged period and in cold conditions while others stated it was only prolonged but did not mention any other concerns. Parent Interviews did not reveal any concerns. The children interviewed revealed that they enjoy going outdoors and like to play.

Due to conflicting information obtained throughout the course of the investigation and no other witnesses to the alleged incidents, LPA was unable to determine whether or not the allegations occurred. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated

Exit interview conducted and report was reviewed with the licensee. A Notice of Site Visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Julieta Abrego
LICENSING EVALUATOR SIGNATURE:

DATE: 08/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2025
LIC9099 (FAS) - (06/04)
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