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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376629399
Report Date: 12/10/2025
Date Signed: 12/10/2025 05:23:23 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/06/2025 and conducted by Evaluator Gloria Gonzalez
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20251006115458
FACILITY NAME:HERNANDEZ, BRENDA FAMILY CHILD CAREFACILITY NUMBER:
376629399
ADMINISTRATOR:BRENDA HERNANDEZFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 751-0077
CITY:CHULA VISTASTATE: CAZIP CODE:
91911
CAPACITY:14CENSUS: 3DATE:
12/10/2025
UNANNOUNCEDTIME BEGAN:
04:00 PM
MET WITH:Brenda HernandezTIME COMPLETED:
05:30 PM
ALLEGATION(S):
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Licensee yelled at a child in care.

INVESTIGATION FINDINGS:
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On December 10, 2025, at 4:00 PM, Licensing Program Analyst (LPA) Gloria Gonzalez conducted an unannounced inspection to conclude the complaint investigation related to the above allegation. LPA met with Licensee, Brenda Hernandez and conducted a tour of the facility. At the time of the inspection, there were three (3) daycare children being supervised by one (1) staff member and Licensee.

On October 6, 2025, Community Care Licensing (CCL) received a complaint alleging Licensee yelled at a child in care. During the course of the investigation interviews were conducted with, several daycare parents, staff members, children, and other witnesses. Licensee denied the above allegation and stated that she nor her staff have ever yelled at the daycare children. Licensee stated sometimes she speaks to the children firm to get their attention, but not yelling at them.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Gloria Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/10/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 20-CC-20251006115458
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: HERNANDEZ, BRENDA FAMILY CHILD CARE
FACILITY NUMBER: 376629399
VISIT DATE: 12/10/2025
NARRATIVE
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Based on interviews no disclosures or supporting evidence was found to corroborate the allegation, and statements provided were conflicting. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is found to be unsubstantiated.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the Licensee, Brenda Hernandez.

No deficiencies cited.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Gloria Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/10/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4