<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376629402
Report Date: 07/02/2025
Date Signed: 07/02/2025 01:33:05 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/03/2025 and conducted by Evaluator Julieta Abrego
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20250403095942
FACILITY NAME:PAVIA, PATRICIA FAMILY CHILD CAREFACILITY NUMBER:
376629402
ADMINISTRATOR:PATRICIA PAVIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 874-4807
CITY:CHULA VISTASTATE: CAZIP CODE:
91911
CAPACITY:14CENSUS: 9DATE:
07/02/2025
UNANNOUNCEDTIME BEGAN:
12:47 PM
MET WITH:Licensee Patricia PaviaTIME COMPLETED:
01:50 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee provided moldy water cups to children in care.
Staff did not implement proper infant safe sleep practices.
Licensee did not ensure proper supervision was provided to children in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 07/02/2025 at approximately 12:47 PM. Licensing Program Analyst (LPA), Julieta Abrego conducted an inspection to conclude the complaint investigation regarding the above allegation. LPA met with licensee Patricia Pavia and advised licensee of the purpose of the inspection and conducted a tour of the facility. There were nine (9) children present during the visit.

During the investigation, interviews were conducted with the licensee, staff, daycare children and authorized representatives. In addition, LPA reviewed staff and children's files, obtained a copy of a children's roster, and reviewed photos.

Based on LPA observations and interviews conducted, it was determined the licensee provided moldy water cups to children in care on at least one (1) occasion. During inspection conducted on 04/10/25, LPA observed four (4) out of ten (10) sippy cups used by daycare children to contain a black mold-like substance in and around the threads and straw areas of the cup lids. The licensee and staff denied providing moldy cups to children in care, explaining that parents take the cups home every Friday to clean them and return
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Julieta Abrego
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 20-CC-20250403095942
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: PAVIA, PATRICIA FAMILY CHILD CARE
FACILITY NUMBER: 376629402
VISIT DATE: 07/02/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
them the following week; however, parents interviewed reported that they do not take the cups home for cleaning.

Additionally, it was determined that staff do not implement proper infant sleep practices by not maintaining one (1) crib or play yard for each infant in care. On 04/10/2025, during inspection, LPA observed three (3) infants present with only two (2) available play yards. Staff interviewed stated the additional infant would sleep in a stationary “rockaRoo” on a cot or mat instead. Witnesses interviewed indicated that they had seen infants sleeping in rockaRoos with blankets on multiple occasions.

Furthermore, the licensee did not ensure proper supervision was provided to daycare Child #2 (C2) on multiple occasions. On 04/10/2025, during inspection, LPA observed C2 unsupervised outside in the backyard, playing with rainwater pooled in a play kitchen sink. C2 was observed wetting his hands, bringing them to his mouth, and attempting to drink the water. C2 was unsupervised for approximately 10 minutes until the licensee took C2 back inside the home. Witnesses interviewed confirmed that it was common for C2 to be outside unsupervised, often attempting or putting things in their mouth.

Based LPA observations and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. Per California Code of Regulations (Title 22, division 12 & Chapter 3) 3 Type A citations are being cited on the attached 9099-D page.

LPA Julieta Abrego informed Licensee, Patricia Pavia that this report dated 07/01/25 document(s) three (3) Type A citation(s) which shall be posted for 30 consecutive days as there is immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPA Julieta Abrego informed Licensee, Patricia Pavia to provide a copy of this licensing report dated 07/01/2025 that documents Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Julieta Abrego
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 7
Control Number 20-CC-20250403095942
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: PAVIA, PATRICIA FAMILY CHILD CARE
FACILITY NUMBER: 376629402
VISIT DATE: 07/02/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Exit interview conducted and report was reviewed with the licensee. A Notice of Site Visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Julieta Abrego
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 7
Control Number 20-CC-20250403095942
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: PAVIA, PATRICIA FAMILY CHILD CARE
FACILITY NUMBER: 376629402
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/02/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/03/2025
Section Cited
CCR
102423(a)(2)
1
2
3
4
5
6
7
102423(a)(2) Personal Rights. Each child shall be accorded safe, healthful and comfortable accommodations...To receive safe, healthful, and comfortable accommodations, furnishings, and equipment.

This requirement is not met as evidenced by:
1
2
3
4
5
6
7
Licensee stated she would dispose of (OR wash & sanitize) the moldy cups. The licensee stated she will draft a sanitization plan, to include a visual inspection of all dishes prior to use by children in care. The licensee stated she has implemeted the procedure of sending the cups home at the
8
9
10
11
12
13
14
Based on LPA observation and interviews conducted, the licensee did not comply with the section cited above in that the licensee provided moldy water cups to children in care on at least one (1) occasion, which poses an immediate health, safety or personal rights risk to children in care.
8
9
10
11
12
13
14
end of the day. The written plan is to be submitted to the San Diego Child Care Regional Office by 07/03/25.
Type A
07/03/2025
Section Cited
CCR
102425(a)
1
2
3
4
5
6
7
102425(a)Infant Safe Sleep. There shall be one crib or play yard for each infant who is unable to climb out of the crib or play yard.

This requirement is not met as evidenced by:
1
2
3
4
5
6
7
The licensee purchased a third play yard and stated she will ensure all infants are placed or immediately moved to a play yard or crib to nap. Licensee stated she and her staff will review the CCLD safe sleep video https://safetosleep.nichd.nih.gov/resources/videos and submit a written summary of the video
8
9
10
11
12
13
14
Based on LPA observation and interviews conducted, the licensee did not comply with the section cited by not maintaining one (1) crib or play yard for each infant in care, which poses an immediate health, safety or personal rights risk to children in care.
8
9
10
11
12
13
14
and safe sleep to the San Diego Child Care Regional Office by 07/03/25.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Julieta Abrego
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 7
Control Number 20-CC-20250403095942
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: PAVIA, PATRICIA FAMILY CHILD CARE
FACILITY NUMBER: 376629402
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/02/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/03/2025
Section Cited
CCR
102417(a)
1
2
3
4
5
6
7
102417(a) Operation of a Family Child Care Home. The licensee shall be present in the home and shall ensure that children in care are supervised at all times.
This requirement was not met as evidenced by:
1
2
3
4
5
6
7
Licensee states she will submit a written plan to analyst by 07/03/25 indicating how supervision will be increased to meet the needs of children in care. The licensee states she and staff will review CCLD video Supervising Children in Family Child Care and submit a written summary of their
8
9
10
11
12
13
14
Based on LPA observation and interviews conducted, the licensee did not comply with the section cited above by not providing the necessary supervision to meet C2’s needs on multiple occasions, which poses an immediate health, safety or personal rights risk to children in care.
8
9
10
11
12
13
14
understanding to the San Diego Child Care Regional Office by 07/03/25.
https://ccld.childcarevideos.org/family-child-care-providers/supervising-children-in-family-child-care/
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Julieta Abrego
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/03/2025 and conducted by Evaluator Julieta Abrego
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20250403095942

FACILITY NAME:PAVIA, PATRICIA FAMILY CHILD CAREFACILITY NUMBER:
376629402
ADMINISTRATOR:PATRICIA PAVIAFACILITY TYPE:
810
ADDRESS:371 E NAPLES STTELEPHONE:
(619) 874-4807
CITY:CHULA VISTASTATE: CAZIP CODE:
91911
CAPACITY:14CENSUS: DATE:
07/02/2025
UNANNOUNCEDTIME BEGAN:
12:47 PM
MET WITH:Licensee Patricia PaviaTIME COMPLETED:
01:50 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not meet children's diapering needs.
Licensee excluded children from play activities.
Hazards are accessible to children in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 07/02/2025 at approximately 12:47 PM. Licensing Program Analyst (LPA), Julieta Abrego conducted an inspection to conclude the complaint investigation regarding the above allegation. LPA met with licensee Patricia Pavia and advised licensee of the purpose of the inspection and conducted a tour of the facility. There were nine (9) children present during the visit.

It was alleged that the staff did not meet children’s diapering needs by not changing them frequently resulting in diaper rash. Licensee and staff denied the allegation, explaining that children’s diapers are change every two (2) to three (3) hours and ointment is applied if needed. Parents interviewed had no concerns about the licensee’s diapering practices.

It was also alleged that the licensee excluded children from play activities. The licensee denied the allegation, explaining that she protects the younger children based on their age and development and that older children are not encouraged to interact with younger children due to safety concerns. She
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Julieta Abrego
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 6 of 7
Control Number 20-CC-20250403095942
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: PAVIA, PATRICIA FAMILY CHILD CARE
FACILITY NUMBER: 376629402
VISIT DATE: 07/02/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
stated there are different activities for children depending on their ages. Children interviewed revealed that there were some activities for them, but they mostly were left to watch television.
Additionally, it was alleged that there were hazards (soiled diapers) accessible to children in care. The licensee denied the allegation, explaining that soiled diapers are immediately discarded in the trash. On 04/10/2025, during inspection, LPA observed a trash can containing soiled diapers located in the backyard. Although, no daycare children were present in the backyard, LPA discussed the importance of maintaining hygienic diaper disposal practices. During the inspection, the licensee moved the trashcan into the garage. Children interviewed indicated the infants are changed inside the infant room and diapers are disposed in a trashcan outside the garage door and stated the trashcan has a bag. Daycare parents interviewed did not disclose any concerns about the licensee’s diaper disposal practices.

Due to conflicting information obtained throughout the course of the investigation and no other witnesses to the alleged incidents, LPA was unable to determine whether or not the allegations occurred. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated

Exit interview conducted and report was reviewed with the licensee. A Notice of Site Visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Julieta Abrego
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2025
LIC9099 (FAS) - (06/04)
Page: 7 of 7