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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376629402
Report Date: 07/02/2025
Date Signed: 07/02/2025 12:47:38 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/07/2025 and conducted by Evaluator Julieta Abrego
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20250307165655
FACILITY NAME:PAVIA, PATRICIA FAMILY CHILD CAREFACILITY NUMBER:
376629402
ADMINISTRATOR:PATRICIA PAVIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 874-4807
CITY:CHULA VISTASTATE: CAZIP CODE:
91911
CAPACITY:14CENSUS: 9DATE:
07/02/2025
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Licensee Patricia PaviaTIME COMPLETED:
12:47 PM
ALLEGATION(S):
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Licensee engaged in an altercation in the presence of daycare children.
INVESTIGATION FINDINGS:
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On 07/02/2025 at approximately 11:30 AM. Licensing Program Analyst (LPA), Julieta Abrego conducted an inspection to conclude the complaint investigation regarding the above allegation. LPA met with licensee Patricia Pavia and advised licensee of the purpose of the inspection and conducted a tour of the facility. There were 9 children present during the visit.

During the investigation, interviews were conducted with the licensee, staff, daycare children and authorized representatives. In addition, LPA reviewed staff and children's files and obtained a copy of a children's roster.

Based on interviews conducted it was determined that on February 19, 2025, the licensee engaged in a verbal altercation with Staff #1 (S1) in the presence of daycare children. Two (2) daycare children interviewed described hearing both, the licensee and S1 yelling during the argument which made them feel “scared”, unsafe, “spooked” and “uncomfortable”. Both the licensee and S1, acknowledged the incident
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Julieta Abrego
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 20-CC-20250307165655
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: PAVIA, PATRICIA FAMILY CHILD CARE
FACILITY NUMBER: 376629402
VISIT DATE: 07/02/2025
NARRATIVE
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occurred. Based on interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. Per California Code of Regulations (Title 22, division 12 & Chapter 3), one (1) Type A citation is being cited on the attached 9099D page.

LPA Julieta Abrego informed Licensee, Patricia Pavia that this report dated 07/02/2025 documents one (1) Type A citation which shall be posted for 30 consecutive days as there is immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPA Julieta Abrego informed the Licensee, Patricia Pavia to provide a copy of this licensing report dated 07/02/2025 that documents Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with the licensee. A Notice of Site Visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Julieta Abrego
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/07/2025 and conducted by Evaluator Julieta Abrego
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20250307165655

FACILITY NAME:PAVIA, PATRICIA FAMILY CHILD CAREFACILITY NUMBER:
376629402
ADMINISTRATOR:PATRICIA PAVIAFACILITY TYPE:
810
ADDRESS:371 E NAPLES STTELEPHONE:
(619) 874-4807
CITY:CHULA VISTASTATE: CAZIP CODE:
91911
CAPACITY:14CENSUS: DATE:
07/02/2025
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Licensee Patricia PaviaTIME COMPLETED:
12:47 PM
ALLEGATION(S):
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Licensee does not treat daycare children fairly.
Licensee does not provide adequate supervision to the daycare children in care.
Licensee had inappropriate interaction with daycare children.
INVESTIGATION FINDINGS:
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On 07/02/2025 at approximately 11:30 AM. Licensing Program Analyst (LPA), Julieta Abrego conducted an inspection to conclude the complaint investigation regarding the above allegation. LPA met with licensee Patricia Pavia and advised licensee of the purpose of the inspection and conducted a tour of the facility. There were nine (9) children present during the visit.

During the investigation, interviews were conducted with the licensee, staff, daycare children and authorized representatives. In addition, LPA reviewed staff and children's files, and obtained a copy of a children's roster.

It was alleged that the licensee does not treat daycare children fairly by favoring a relative child (C1) in the daycare. The licensee denied intentionally treating any of the daycare children unfairly. Children interviewed stated C1 uses inappropriate language and hits or pushes other children and when the concerns were raised to the licensee, she would dismiss the concerns. Daycare parents interviewed did not express any concerns
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Julieta Abrego
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 20-CC-20250307165655
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: PAVIA, PATRICIA FAMILY CHILD CARE
FACILITY NUMBER: 376629402
VISIT DATE: 07/02/2025
NARRATIVE
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that daycare children were treated unfairly.

Additionally, it was alleged that the licensee does not provide adequate supervision to the daycare children in care. The licensee denied the allegation stating there are always staff present watching children. Children interviewed revealed that they felt staff focused on the young daycare children and were less attentive to the older children.

It was alleged that the licensee had inappropriate interaction with daycare children by speaking negatively about a former staff member to daycare children. The licensee denied the allegation, explaining that she provided children with a response when questioned about a former staff member. According to the licensee, she told children that the former staff was not “good”. Children interviewed stated that the licensee said she did not trust the former staff. There were no other witnesses to the alleged incident.

Due to conflicting information obtained throughout the course of the investigation and no other witnesses to the alleged incidents, LPA was unable to determine whether or not the allegations occurred. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview conducted and report was reviewed with the licensee. A Notice of Site Visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Julieta Abrego
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5
Control Number 20-CC-20250307165655
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: PAVIA, PATRICIA FAMILY CHILD CARE
FACILITY NUMBER: 376629402
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/02/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/03/2025
Section Cited
CCR
102423(a)(2)
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102423(a)(2) Personal Rights. Each child shall be accorded safe, healthful and comfortable accommodations...

This requirement is not met as evidenced by:
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Licensee states she will watch CCLD video on Personal Rights and submit a declaration that she will refrain from engaging in verbal altercations in front of daycare children to the San Diego Child Care Regional Office by 07/03/2025.
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Based on interviews conducted, the licensee did not comply with the section cited above by engaging in a verbal altercation with staff that frightened at least two (2) daycare children, which poses an immediate health, safety or personal rights risk to children in care.
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https://ccld.childcarevideos.org/family-child-care-providers/childrens-personal-rights-in-child-care/
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Julieta Abrego
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5