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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376629484
Report Date: 11/19/2025
Date Signed: 11/20/2025 11:50:00 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/21/2025 and conducted by Evaluator Adrian Castellon
COMPLAINT CONTROL NUMBER: 20-CC-20250821091446
FACILITY NAME:DEL RIO, JUANA FAMILY CHILD CAREFACILITY NUMBER:
376629484
ADMINISTRATOR:JUANA DEL RIOFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 852-9642
CITY:SAN DIEGOSTATE: CAZIP CODE:
92154
CAPACITY:14CENSUS: 5DATE:
11/19/2025
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Juana Del RioTIME COMPLETED:
09:00 AM
ALLEGATION(S):
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Adult in the home yells at daycare children
Licensee does not tend to the needs of children in care
Adult in the home is intoxicated while providing care and supervision to children
Facility is operating out of ratio
INVESTIGATION FINDINGS:
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On 11/19/25 at 8:00 a.m. to Licensing Program Analyst (LPA) Adrian Castellon conducted an unannounced complaint inspection for the purpose of delivering the complaint findings for the above listed allegations. Upon arrival LPA met with licensee Juana Del Rio and proceeded to tour the facility. During the inspection there were five children in care with two staff members present.
During the course of the investigation, interviews were conducted with the Licensee, facility staff members, day-care children, day-care parents, member of the public, and the Reporting Party.
It was alleged that individuals in the home yell at daycare children, the licensee does not tend to the needs of children in care, an adult in the home is intoxicated while providing care and supervision, and the facility is operating out of ratio.

CONTINUED
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Adrian Castellon
LICENSING EVALUATOR SIGNATURE:

DATE: 11/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20250821091446
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: DEL RIO, JUANA FAMILY CHILD CARE
FACILITY NUMBER: 376629484
VISIT DATE: 11/19/2025
NARRATIVE
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The licensee denied that any individuals in the home yell at the daycare children. The licensee also denied that children are not tended to properly and stated that all children are supervised and cared for at all times, noting that she maintains at least one assistant present during operating hours. The licensee denied that any adult in the home is intoxicated while providing care and stated that no adults consume alcohol at the facility during hours of operation. Regarding ratio, the licensee stated that although she has 11 children enrolled, she provides care to no more than 9 children at one time. Staff members and parents interviewed denied all the allegations. In addition, a member of the public was interviewed and reported that they have not observed any conduct of concern at the facility. Interviews with children were conducted, and no information was reported regarding the allegations.

LPA was unable to determine whether the allegations occurred. Evidence considered included the licensee’s statements denying the allegations; staff and parent interviews in which all parties denied the allegations and reported no concerns; a member of the public who reported not observing any concerning conduct at the facility; and children interviewed who did not disclose any concerns. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegations are unsubstantiated.

No deficiencies were cited. Exit interview conducted and report was reviewed with licensee. A copy of this report, along with Appeal Rights (LIC9058), were provided. A Notice of Site Visit was given and must remain posted for 30 days. LPA observed that the notice of site visit was posted during the inspection. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Adrian Castellon
LICENSING EVALUATOR SIGNATURE:

DATE: 11/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2