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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376629520
Report Date: 02/17/2026
Date Signed: 02/17/2026 03:53:40 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/29/2026 and conducted by Evaluator Gloria Gonzalez
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20260129164659
FACILITY NAME:LOPEZ AVILA, LAURA FAMILY CHILD CAREFACILITY NUMBER:
376629520
ADMINISTRATOR:LAURA LOPEZ AVILAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 551-3971
CITY:SAN YSIDROSTATE: CAZIP CODE:
92173
CAPACITY:14CENSUS: 2DATE:
02/17/2026
UNANNOUNCEDTIME BEGAN:
02:15 PM
MET WITH:Paola FigueroaTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Licensee leaves day care children unattended outside
Licensee is not properly addressing vermin in the home
INVESTIGATION FINDINGS:
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On February 17, 2026, at 2:15 PM, Licensing Program Analyst (LPA) Gloria Gonzalez conducted an unannounced inspection to conclude the complaint investigation related to the above allegations. LPA met with Staff Member, Paola Figueroa and conducted a tour of the facility. At the time of the inspection, there were three (3) daycare children being supervised by two staff members.

On January 29, 2026, Community Care Licensing (CCL) received a complaint alleging Licensee leaves day care children unattended outside and Licensee is not properly addressing vermin in the home. During the course of the investigation interviews were conducted with several daycare parents and staff members. Licensee and staff denied the above allegation and stated that there is always supervision when children are in care, inside and outside of the facility at all times. Licensee stated she does not have a problem with vermin in her home and never has. LPA observed the entire home, including the garage and did not observe any vermin or droppings. LPA observed children to be supervised by staff on 2/3/26 and at todays inspection. None of the parents interviewed expressed concern regarding the above allegations.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Gloria Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20260129164659
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: LOPEZ AVILA, LAURA FAMILY CHILD CARE
FACILITY NUMBER: 376629520
VISIT DATE: 02/17/2026
NARRATIVE
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Based on LPA's observations and interviews conducted. There was no corroborating or supporting evidence regarding the allegations. Due to conflicting information obtained from the interviews, and although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore the above allegations are found to be unsubstantiated.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the Staff Member, Paola Figueroa. LPA interpreted and explained the inspection report to licensee in Spanish, Figueroa stated she understood.

No deficiencies cited.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Gloria Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/17/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2