376629932-8-11-2026-20-CC-SSIO-DXB3AZ-20260825180534

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376629932
Report Date: 08/11/2026
Date Signed: 08/11/2026 05:46:39 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/13/2026 and conducted by Evaluator Cindy Meier

COMPLAINT CONTROL NUMBER: 20-CC-20260713102852

FACILITY NAME:	RAMOS, APRIL FAMILY CHILD CARE		FACILITY NUMBER:	376629932
ADMINISTRATOR:	APRIL RAMOS		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(619) 415-4405
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92114
CAPACITY:	14	CENSUS: 9	DATE:	08/11/2026
		UNANNOUNCED	TIME BEGAN:	01:35 PM
MET WITH:	April Ramos		TIME COMPLETED:	02:25 PM

ALLEGATION(S):

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Provider hit child in care
Provider pushed child in care

INVESTIGATION FINDINGS:

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On 8/11/2026 at 1:35 p.m. Licensing Program Analyst (LPA), Cindy Meier conducted an unannounced complaint inspection to deliver the findings for the above allegations. LPA met with Licensee, April Ramos, and advised licensee of the purpose of the inspection and conducted a tour of the facility. There were nine (9) children and facility staff present during the inspection.

During the course of the investigation, interviews were conducted with licensee, facility staff (S2), daycare parents and daycare children. The facility roster, licensee’s written declaration of incident and police report were obtained and reviewed by LPA.

It was alleged that on 7/9/2026, the licensee was mean, hit and pushed child (C1) against a cabinet. Licensee denied the allegations stating they have never hit or pushed a child and instead relies on positive parenting techniques to redirect children’s behavior. Licensee stated on 7/9/2026, during nap time,

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Selina Siao
LICENSING EVALUATOR NAME: Cindy Meier
LICENSING EVALUATOR SIGNATURE:	DATE: 08/11/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/11/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 20-CC-20260713102852

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: RAMOS, APRIL FAMILY CHILD CARE	FACILITY NUMBER: 376629932
	VISIT DATE: 08/11/2026

NARRATIVE

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licensee attempted to move C1’s nap mat and placed their hands on C1’s cheeks to move C1’s head away from the toy cabinet to protect them from a falling toy. No marks, bruises, or injuries were observed on the child.

Facility staff, (S2) stated they were present during the incident, but did not observe licensee hitting or pushing C1 into the cabinet but instead moved the child away from the toy cabinet to remain safe. S2 stated they have never seen licensee hit, push or use inappropriate discipline with any children. Daycare child (C2) was interviewed and stated they have never observed licensee being mean, hitting children or pushing them. Daycare parents interviewed stated they have not observed the licensee hit or push children. Parents expressed a high level of satisfaction with the care the licensee provides, stated their children have not mentioned the licensee hits or pushes children.

Due to conflicting information obtained throughout the course of the investigation and no other witnesses to the alleged incidents, LPA was unable to determine whether or not the allegations occurred. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview was conducted and the report was reviewed with Licensee, April Ramos.
A Notice of Site Visit was given and must remain posted for 30 days.

SUPERVISORS NAME: Selina Siao
LICENSING EVALUATOR NAME: Cindy Meier
LICENSING EVALUATOR SIGNATURE:	DATE: 08/11/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/11/2026

LIC9099 (FAS) - (06/04)

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