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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376630029
Report Date: 08/06/2026
Date Signed: 08/06/2026 01:41:05 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/28/2026 and conducted by Evaluator Julieta Abrego
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20260528084128
FACILITY NAME:OSORIO, LESLIE FAMILY CHILD CAREFACILITY NUMBER:
376630029
ADMINISTRATOR:LESLIE OSORIOFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 678-7226
CITY:CHULA VISTASTATE: CAZIP CODE:
91911
CAPACITY:14CENSUS: 7DATE:
08/06/2026
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Licensee Leslie OsorioTIME COMPLETED:
01:50 PM
ALLEGATION(S):
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Staff did not allow children access to facility.
Staff did not ensure children's dietary needs were met.
Staff did not ensure that children's toileting needs were met.
Staff did not ensure that children were adequately supervised.
INVESTIGATION FINDINGS:
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On 08/06/2026 at 12:00 p.m., Licensing Program Analyst (LPA) Julieta Abrego conducted an unannounced complaint inspection for the purpose of delivering the complaint findings for the above listed allegations. Upon arrival, LPA met with Licensee Leslie Osorio and proceeded to tour the facility. During the inspection there were seven (7) children in care with four (4) staff members present, including the licensee.

During the course of the investigation, interviews were conducted with the licensee, staff, Reporting Party (RP), daycare children, and daycare parents.

It was alleged that staff did not allow children access to the facility. Licensee denied the allegation, stating that children are never left outside and are always permitted entry into the home, including when they need to use the restroom. Staff interviewed stated they did not restrict children's access to the facility, leave children outside, or witness other staff restricting children’s access to the facility. Daycare children interviewed stated they had never been left outside or prevented from going indoors. According to daycare
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Julieta Abrego
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 20-CC-20260528084128
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: OSORIO, LESLIE FAMILY CHILD CARE
FACILITY NUMBER: 376630029
VISIT DATE: 08/06/2026
NARRATIVE
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parents interviewed, their children were always able to enter the facility and never reported being left outdoors.

It was alleged that staff did not ensure children’s dietary needs were met. Licensee denied the allegation, stating that scheduled meals and snacks are provided daily and water is always accessible indoors and outdoors. The licensee provided the LPA multiple images of children with accessible water inside and outside of the facility. The licensee also provided the LPA with a daily schedule of the meals provided to children in care. Staff interviewed stated they would never deny any child food or water, even outside scheduled mealtimes. Daycare children interviewed stated they like the food and drink water and juice at daycare. According to daycare parents interviewed, their children are always well fed, hydrated, and never hungry at pick-up.

It was alleged that staff did not ensure children’s toileting needs were met. Licensee denied the allegation, stating that children have unrestricted restroom access, are not required to ask permission, and staff remain present and attentive to ensure safety. She stated that staff are always with the children when they are using the restroom. Staff interviewed stated they have never denied restroom access or observed other staff do so. Daycare children interviewed stated they are allowed to use the restroom whenever needed. According to daycare parents interviewed, staff promptly addressed toileting needs and parents had no concerns.

It was alleged that staff did not ensure children were adequately supervised. Licensee denied the allegation, stating that multiple staff supervise children at all times and children are never left unattended. Staff interviewed denied leaving children unsupervised or observing other staff provide inadequate supervision. Daycare children interviewed stated they feel safe and enjoy attending daycare. According to daycare parents interviewed, staff are attentive, caring, and provide appropriate supervision.

C1 was interviewed and provided age-appropriate statements. C1 described generally positive experiences and one occasion of being left outside but did not report fear or harm. C1’s statements lacked sufficient detail to corroborate the allegations.

Based on the information obtained during the investigation, there is insufficient evidence to support the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.
SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Julieta Abrego
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 20-CC-20260528084128
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: OSORIO, LESLIE FAMILY CHILD CARE
FACILITY NUMBER: 376630029
VISIT DATE: 08/06/2026
NARRATIVE
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Exit interview conducted and report was reviewed with the licensee Leslie Osorio. A notice of site visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Julieta Abrego
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3