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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376630097
Report Date: 12/03/2025
Date Signed: 12/03/2025 11:05:16 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/09/2025 and conducted by Evaluator Victoria Felix
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20250909164659
FACILITY NAME:HERNANDEZ, MARIA FAMILY CHILD CAREFACILITY NUMBER:
376630097
ADMINISTRATOR:MARIA HERNANDEZFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 203-2474
CITY:SAN DIEGOSTATE: CAZIP CODE:
92102
CAPACITY:14CENSUS: 5DATE:
12/03/2025
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Maria HernandezTIME COMPLETED:
09:30 AM
ALLEGATION(S):
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Licensee does not ensure adequate supervision is provided to children in care
INVESTIGATION FINDINGS:
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On 12/03/2025 at 08:30 a.m., Licensing Program Analyst (LPA), Victoria Felix conducted an unannounced complaint inspection to deliver the findings for the above allegation. LPA met with Licensee, Maria Hernandez, and advised licensee of the purpose of the inspection and conducted a tour of the facility indoors and outdoors. The licensee and one (1) staff member and five (5) children were present during the inspection.
During the course of the investigation, interviews were conducted with the licensee, daycare staff, and parents. The facility roster and other relevant documents were obtained and reviewed by the LPA.

It was alleged that on 08/26/2025, the licensee did not ensure adequate supervision was provided to children in care, resulting in Child #2 (C2) repeatedly stamping Child #1 (C1) on the upper thighs with black ink rubber stamp featuring a square image. The licensee denied the allegation, stating that she and Staff #1 (S1) were supervising both children at all times. The licensee further stated that at the time of the incident, there were three (3) children in care, and two (2) staff members present, including herself.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Victoria Felix
LICENSING EVALUATOR SIGNATURE:

DATE: 12/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20250909164659
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: HERNANDEZ, MARIA FAMILY CHILD CARE
FACILITY NUMBER: 376630097
VISIT DATE: 12/03/2025
NARRATIVE
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The licensee reported that her facility does not have stamps and that she did not observe C2 in possession of stamps. S1 stated that she was responsible for supervising both C1 and C2 while they were outside and did not observe any stamps or stamping activity that day. Children were not interviewed due to nonverbal status. Parents interviewed expressed a high level of satisfaction with the care provided by the licensee and reported no concerns.

Due to conflicting information obtained throughout the course of the investigation and no other witnesses to alleged incident. LPA was unable to determine whether or not the incident occurred at the facility or was a result of a lack of supervision. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview was conducted and the report was reviewed with Licensee, Maria Hernandez. A Notice of Site Visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Victoria Felix
LICENSING EVALUATOR SIGNATURE:

DATE: 12/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/03/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2