376630128-12-2-2025-20-CC-JGAY-DP7R56-20251209114238

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376630128
Report Date: 12/02/2025
Date Signed: 12/02/2025 02:04:08 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/25/2025 and conducted by Evaluator Cindy Meier

COMPLAINT CONTROL NUMBER: 20-CC-20250925082700

FACILITY NAME:	GONZALEZ, KAREN FAMILY CHILD CARE		FACILITY NUMBER:	376630128
ADMINISTRATOR:	KAREN GONZALEZ		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(619) 513-9292
CITY:	BONITA	STATE: CA	ZIP CODE:	91902
CAPACITY:	14	CENSUS: 1	DATE:	12/02/2025
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	Karen Gonzalez		TIME COMPLETED:	02:00 PM

ALLEGATION(S):

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Provider is not meeting day care child's toileting needs.
Provider uses inappropriate discipline practices.

INVESTIGATION FINDINGS:

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On 12/2/2025 at 1:00 p.m. Licensing Program Analyst (LPA), Cindy Meier conducted an unannounced complaint inspection to deliver the findings for the above allegations. LPA met with Licensee, Karen Gonzalez, and advised licensee of the purpose of the inspection and conducted a tour of the home. There was one (1) child and licensee present during the inspection.

During the course of the investigation, interviews were conducted with licensee, assistant, daycare parents and daycare children. Records obtained and reviewed by LPA included facility roster, Bright Wheel app, daily logs, sign in and sign out sheets, photographs, and correspondences.

It was alleged that the provider is not meeting daycare child #1’s (C1) toileting needs. It was alleged that on 09/09/25, C1 was left in a soiled diaper and on 09/17/25, C1 was not properly cleaned. Both licensee and licensee’s assistant denied the allegation, stating that the children’s diapers are checked often and are changed between three (3) to four (4) times each day and as needed. The licensee documents BM

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Cindy Meier
LICENSING EVALUATOR SIGNATURE:	DATE: 12/02/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 20-CC-20250925082700

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: GONZALEZ, KAREN FAMILY CHILD CARE	FACILITY NUMBER: 376630128
	VISIT DATE: 12/02/2025

NARRATIVE

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diaper changes on the Bright Wheel app which parents can view. According to the licensee, the incidents were discussed with C1’s parent and correspondence received stated the situation had been resolved. Three (3) daycare parents interviewed stated they believe the staff do an excellent job, are pleased with the care their children receive and have never had concerns over diapering.

It was also alleged that the provider uses inappropriate discipline practices resulting in a change to C1’s behavior. No other specifics were provided. The licensee and assistant denied the allegation, stating discipline practices at the facility include redirection, such as taking child(ren) for a walk and/or sitting with child(ren) to calmly discuss making good choices. Licensee and assistant stated corporal punishment has never been used on C1 or any other child. According to the licensee, on 09/09/25, C1 removed soil from a potted plant at the facility, and the incident was reported to C1’s parents. On 09/19/25, the licensee, assistant, and C1’s parents met to discuss the concerns surrounding the incident, including C1’s behavior change and lack of video of the incident. At the end of the meeting, services were terminated. Three (3) parents interviewed stated they believe the staff do an excellent job, are pleased with the care their children receive and have never observed the licensee or assistant discipline a child inappropriately.

Due to conflicting information obtained throughout the course of the investigation and no other witnesses to the alleged incidents, LPA was unable to determine whether or not the allegations occurred. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview conducted and report was reviewed with the Licensee, Karen Gonzalez.
A Notice of Site visit was given and must remain posted for 30 days.

SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Cindy Meier
LICENSING EVALUATOR SIGNATURE:	DATE: 12/02/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2025

LIC9099 (FAS) - (06/04)

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