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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376630478
Report Date: 03/10/2026
Date Signed: 03/10/2026 10:00:48 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/09/2025 and conducted by Evaluator Shannan Williams
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20250909145422
FACILITY NAME:SANTILLAN, VERONICA FAMILY CHILD CAREFACILITY NUMBER:
376630478
ADMINISTRATOR:VERONICA SANTILLANFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 864-8587
CITY:CHULA VISTASTATE: CAZIP CODE:
91913
CAPACITY:14CENSUS: 0DATE:
03/10/2026
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Alejandro SantillanTIME COMPLETED:
10:00 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Infant sustained a fracture due to an unknown cause
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 3/10/2026, at 9:15am, Licensing Program Analyst (LPA), Shannan Williams conducted an unannounced complaint inspection to deliver the finding for the above listed allegation. LPA met with Licensee's husband, Alejandro Santillan, and advised licensee's husband of the purpose of the inspection and conducted a tour of the home. There were no children in care with no staff present due to the Licensee being sick and not open today. Alejandro's best estimate of current enrollment is 10 children, but he was unsure due to Licensee being unavailable.

It was alleged that licensee caused injuries to an infant sustained a fracture due to an unknown cause. The investigation was conducted by Community Care Licensing Division Investigations Branch (IB), Investigator, Laarni Santiago. During the course of the investigation, interviews were conducted with the Licensee, day care parents, staff, and representatives from outside agencies. Facility records and medical records were reviewed.
Due to conflicting information obtained throughout the course of the investigation and no other witnesses to the alleged injury, Investigator, Laarni Santiago was unable to determine whether or not the allegation occurred. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted and report was reviewed with the Licensee's husband, Alejandro Santillan. A Notice of Site visit was given and must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Shannan Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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