376630478-4-29-2026-20-CC-RGOU-DTYS26-20260511132902

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376630478
Report Date: 04/29/2026
Date Signed: 04/29/2026 02:55:48 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/02/2026 and conducted by Evaluator Shannan Williams

PUBLIC

COMPLAINT CONTROL NUMBER: 20-CC-20260302131531

FACILITY NAME:	SANTILLAN, VERONICA FAMILY CHILD CARE		FACILITY NUMBER:	376630478
ADMINISTRATOR:	VERONICA SANTILLAN		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(619) 864-8587
CITY:	CHULA VISTA	STATE: CA	ZIP CODE:	91913
CAPACITY:	14	CENSUS: 6	DATE:	04/29/2026
		UNANNOUNCED	TIME BEGAN:	01:45 PM
MET WITH:	Veronica Santillan		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Staff did not provide adequate supervision to the children in care.

INVESTIGATION FINDINGS:

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On 04/29/2026, at 9:15am, Licensing Program Analyst (LPA), Shannan Williams conducted an unannounced complaint inspection to deliver the finding for the above listed allegation. LPA met with Licensee, Veronica Santillan, and advised the Licensee of the purpose of the inspection and conducted a tour of the home. There were 6 children in care with 2 staff present

It was alleged that staff did not provide adequate supervision for the children in care. During the course of the investigation, interviews were conducted with the Licensee, day care parents, daycare staff, adults residing in the home and the Reporting Party. Facility records, video footage and outside agency reports were also reviewed.
The licensee denied the allegation and stated that she and two additional staff were actively providing care to the children at the time of the allegation and getting the children ready to take them to the park and ushering three children out of the front door and porch area. The Licensee stated that they were going to bring two of their small dogs with them to the park and that she was heading out the front door grabbing the dog's leashes and snacks for the children to take to the park.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Shannan Williams
LICENSING EVALUATOR SIGNATURE:	DATE: 04/29/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 20-CC-20260302131531

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: SANTILLAN, VERONICA FAMILY CHILD CARE	FACILITY NUMBER: 376630478
	VISIT DATE: 04/29/2026

NARRATIVE

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The Licensee reported that Child #1 (C1), who was the prominent child in the allegation, is also the child of Staff #2 (S2) and that S2 was sitting right there on the steps with C1 just within arm’s reach and within arm’s reach of Staff #1 (S1) as well. Two staff S1 and S2 who were present denied the allegation stating that C1 and the other children present were not in danger in any way and that S1 and them(self) were right there with the children. S2 stated that C1 is their child and that this complaint is really about the dogs and not the children and they were just a few feet from their own child (C1) and that their child (C1) was never in danger and that the Licensee's small dogs posed/pose no dangers to any of the children in care including their child C1. S2 stated that they weren't even working at that time and they were only going to accompany the group to the park with C1 who was in their own care. Additional information obtained during interviews and record review and video footage review did not indicate concerns regarding adequate supervision of children in care.

Based on interviews conducted and records reviewed, although children were present outside of the licensee’s home, evidence did not support the fact that the staff did not provide adequate supervision for the children in care. LPA Williams was unable to determine whether the allegation occurred. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted and report was reviewed with the Licensee, Veronica Santillan. A Notice of Site visit was given and must remain posted for 30 days.

SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Shannan Williams
LICENSING EVALUATOR SIGNATURE:	DATE: 04/29/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2026

LIC9099 (FAS) - (06/04)

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