376630610-9-12-2026-20-CC-SSIO-DY6LQX-20260922085814

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376630610
Report Date: 09/11/2026
Date Signed: 09/12/2026 04:48:33 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/23/2026 and conducted by Evaluator Cindy Meier

COMPLAINT CONTROL NUMBER: 20-CC-20260723181237

FACILITY NAME:	BARRIOS, HILDA FAMILY CHILD CARE		FACILITY NUMBER:	376630610
ADMINISTRATOR:	HILDA BARRIOS		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(619) 623-2641
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92139
CAPACITY:	14	CENSUS: 2	DATE:	09/11/2026
		UNANNOUNCED	TIME BEGAN:	11:15 AM
MET WITH:	Hilda Barrios		TIME COMPLETED:	12:05 PM

ALLEGATION(S):

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Provider did not prevent an adult in the home from handling child in an aggressive manner
Licensee does not treat daycare child with dignity and respect
Licensee yelled at daycare children

INVESTIGATION FINDINGS:

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On 9/11/2026 at 11:15 a.m. Licensing Program Analyst (LPA), Cindy Meier conducted an unannounced complaint inspection to deliver the findings for the above allegations. LPA met with Licensee, Hilda Barrios, and advised licensee of the purpose of the inspection and conducted a tour of the facility. There were two (2) children and two (2) facility assistant present during the inspection. Facility assistant, Jose Barrios provided translation for licensee.

During the course of the investigation, interviews were conducted with licensee, facility assistant, daycare parents and daycare children. The facility roster was obtained and reviewed by LPA.

On 7/22/2026 it was reported that children (C4 and C5) have been complaining about their day care for a while. The children have been attending the day care between 1-2 years and until recently, no dissatisfaction has been expressed.
It was alleged that on an unidentified date, provider did not prevent an adult in the home from handling

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Selina Siao
LICENSING EVALUATOR NAME: Cindy Meier
LICENSING EVALUATOR SIGNATURE:	DATE: 09/11/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 20-CC-20260723181237

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: BARRIOS, HILDA FAMILY CHILD CARE	FACILITY NUMBER: 376630610
	VISIT DATE: 09/11/2026

NARRATIVE

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child in an aggressive manner. The licensee denied the allegation. They stated that when child (C6) was running inside the house, facility assistant (S2) reached out to stop C6 and held the child's arm to prevent C6 from being injured. S2 confirmed the action was protective, not aggressive. Physical inspection revealed no marks or injuries on C6's arm. Both the licensee and S2 denied ever using physical discipline. Children and parents interviewed reported no observations or experiences of inappropriate behavior, hitting, or grabbing by the staff.

It was alleged that licensee does not treat daycare children with dignity and respect and that children are treated differently. It was alleged that licensee does not allow child (C5) to play with other children. Licensee and assistant both denied the allegation and stated the only limitation is a safety policy separating children by age. Five (5) children interviewed did not express being treated differently and expressed positive comments for both licensee and assistant.

It was also alleged that the licensee screamed at child (C5) when asking a question. The licensee and S2 both denied the allegation, stating they do not scream or yell at the children. Licensee admitted to having a naturally strong, loud voice and acknowledged that outsiders might occasionally misperceive this firm tone as yelling.

Four (4) children denied that the licensee yells. One (1) child noted the licensee has a loud voice but clarified it is not yelling, adding that the tone is neither threatening nor frightening.
Interviews with parents revealed a high level of satisfaction regarding the care their children receive at the facility. None of the parents expressed any concerns.

Due to conflicting information obtained throughout the course of the investigation and no other witnesses to the alleged incidents, LPA was unable to determine whether or not the allegations occurred. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview was conducted and the report was reviewed with Licensee, Hilda Barrios.
A Notice of Site Visit was given and must remain posted for 30 days.

SUPERVISORS NAME: Selina Siao
LICENSING EVALUATOR NAME: Cindy Meier
LICENSING EVALUATOR SIGNATURE:	DATE: 09/11/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2026

LIC9099 (FAS) - (06/04)

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