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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376630748
Report Date: 08/12/2026
Date Signed: 08/12/2026 10:58:19 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/24/2026 and conducted by Evaluator Luigi Gargaro
COMPLAINT CONTROL NUMBER: 20-CC-20260624134015
FACILITY NAME:PIERRE, CHERLEY FAMILY CHILD CAREFACILITY NUMBER:
376630748
ADMINISTRATOR:CHERLEY PIERREFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 577-6992
CITY:SAN DIEGOSTATE: CAZIP CODE:
92105
CAPACITY:12CENSUS: 4DATE:
08/12/2026
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Cherley PierreTIME COMPLETED:
11:05 AM
ALLEGATION(S):
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Licensee is operating out of ratio.
INVESTIGATION FINDINGS:
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On 08/12/26, at 10:00AM, Licensing Program Analyst (LPA), Luigi Gargaro, conducted an unannounced complaint visit to the facility to deliver the findings for the above allegation. During the course of the complaint investigation, analyst conducted interviews with the reporting party, the licensee, her facility helper, day care parents and verbal day care children.

It was alleged that the facility did not have the proper amount of staff required for the amount of children in care on various occasions. The licensee and helper denied ever not having sufficient staff to meet the ratio requirements. Parents who were able to be interviewed stated they never witnessed the licensee watching more than eight children without an assistant. Children interviewed did not confirm the allegation and during analyst's visits to the facility he did not find licensee in violation of ratio requirements.

However, analyst could not conclusively prove or disprove that the licensee was not out of ratio during the time frame reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Selina Siao
LICENSING EVALUATOR NAME: Luigi Gargaro
LICENSING EVALUATOR SIGNATURE:

DATE: 08/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20260624134015
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: PIERRE, CHERLEY FAMILY CHILD CARE
FACILITY NUMBER: 376630748
VISIT DATE: 08/12/2026
NARRATIVE
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An exit interview was conducted and the report was reviewed with licensee Cherley Pierre. A copy of this report, along with Appeal Rights (LIC9058 01/16), was provided. A Notice of Site Visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100
SUPERVISORS NAME: Selina Siao
LICENSING EVALUATOR NAME: Luigi Gargaro
LICENSING EVALUATOR SIGNATURE:

DATE: 08/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2