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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376700052
Report Date: 10/09/2025
Date Signed: 10/09/2025 04:55:04 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/07/2025 and conducted by Evaluator Nancy Diaz
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20251007154551
FACILITY NAME:FAITH TROLLEY PRESCHOOLFACILITY NUMBER:
376700052
ADMINISTRATOR:KARIN TURNERFACILITY TYPE:
850
ADDRESS:9971 MISSION GORGE ROADTELEPHONE:
(619) 596-0390
CITY:SANTEESTATE: CAZIP CODE:
92071
CAPACITY:72CENSUS: 62DATE:
10/09/2025
UNANNOUNCEDTIME BEGAN:
12:15 PM
MET WITH:Karin TurnerTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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1. Teacher qualification.
2. Supervision - Children are unsupervised in the bathroom.
3. Director is not present during day care hours.
INVESTIGATION FINDINGS:
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On 10/9/2025 @ 12:15pm, Licensing Program Analyst (LPA) Nancy Diaz conducted an initial 10-day complaint investigation regarding the above allegations.
LPA toured the facility with site director, Karin Turner. Assistant Director Alex Weddle was also present today. Observed present today were 62 preschool and toddlers in 6 classrooms with 11 staff.
Based on information obtained through interviews with staff and record review, LPA determined that the preponderance of evidence has been met. There is enough supporting information to prove the above allegations are SUBSTANTIATED, see deficiencies cited on the attached LIC 9099D. The Notice of Site Visit was provided and will be posted for 30 days. Appeal Rights were discussed and provided.
Exit interview was conducted with Karin Turner. Report was reivewed and copy provided today.
See LIC9099D for deficiencies citations.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Nancy Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 10/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/09/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 51-CC-20251007154551
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: FAITH TROLLEY PRESCHOOL
FACILITY NUMBER: 376700052
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/09/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/16/2025
Section Cited
CCR
101216.1(c)(1)
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TEACHER QUALIFICATIONS.
Twelve post-secondary semester or equivalent quarter units in early childhood education or child development completed, with passing grades...
This requirement was not met as evidenced by:
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Mrs. Turner stated that S10 registered with Theoria Technical College for Music and Movement. Mrs. Turner will submit a copy of transcript once S10 completes the class and no later than Dec. 9, 2025.
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Based on record review, S10 was not a fully qualified teacher. S10 is missing units in curriculum.
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Type B
10/16/2025
Section Cited
CCR
101215.1(d)
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CHILD CARE CENTER DIRECTOR QUALIFICATIONS. (d) The child care center director, or the substitute director as specified in (f) below, shall be on the premises during the hours the center is in operation.
This requirement was not met as evidenced by:
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Mrs. Turner stated that she is designating Joleen Ressler Dooley as person in charge when director and ass't director leaves for the day. This is effective 10/10/2025. Mrs. Turner will submit LIC308 to the department no later than 10/10/2025.
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Based on interviews conducted and record review, Site Director and Ass't Director leaves the preschool premises between 2:00-2:30PM. Site Director failed to designate a person in charge.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Nancy Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 10/09/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/09/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 51-CC-20251007154551
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: FAITH TROLLEY PRESCHOOL
FACILITY NUMBER: 376700052
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/09/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/10/2025
Section Cited
CCR
101229(a)(1)
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RESPONSIBILITY FOR PROVIDING CARE AND SUPERVISION. No child(ren) shall be left without the supervision of a teacher at any time,...

This requirement was not met as evidenced by:
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Mrs. Turner stated that she will place Rose Albavera and Shawn Santo as floaters to assist when children have to use the bathroom. She will submit proof of correction to the department by 10/10/2025.
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Based on interviews conducted with staff, children on a few ocassion were unsupervised in the bathroom when a floater was not available to assist.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Nancy Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 10/09/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/09/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3