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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376700212
Report Date: 06/26/2025
Date Signed: 06/26/2025 02:02:50 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/09/2025 and conducted by Evaluator Annette Sutherland
COMPLAINT CONTROL NUMBER: 51-CC-20250509144438
FACILITY NAME:SORRENTO VALLEY KINDERCAREFACILITY NUMBER:
376700212
ADMINISTRATOR:URSULA JENKINSFACILITY TYPE:
830
ADDRESS:10068 PACIFIC HEIGHTS BLVD.TELEPHONE:
(858) 546-9115
CITY:SAN DIEGOSTATE: CAZIP CODE:
92121
CAPACITY:36CENSUS: 30DATE:
06/26/2025
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Ursula JenkinsTIME COMPLETED:
02:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Child sustained injury while in care.
Facility did not notify the childs authorized representative of injury.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 6/26/25 at 1:00PM, Licensing Program Analyst (LPA) Annette Sutherland conducted an unannounced complaint inspection to deliver findings regarding the above allegations. LPA Sutherland met with Director Ursula Jenkins and toured the facility. Census was 30 children and 8 staff members. The Department fully investigated the above allegations. LPA toured and observed multiple staff members in the classrooms having open play time. Serious injuries are reported via phone at time of injury and a report available at pick up. The classroom was fully staffed when these incidents allegedly occurred. The infant in question is learning to walk and has become more active. LPA reviewed children files and found children in the mobile classes to have more ouch reports than other classrooms. LPA conducted interviews with staff members and parents and there we no corroborating reports of concerns about supervision or injuries. Although LPA did not find evidence of the allegation during the investigation, it cannot be conclusively proven or disproven an injury or injuries occurred could have been prevented. Therefore, it is determined to be Unsubstantiated. A finding of Unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violation occurred. An exit interview was conducted with the Director. A Notice of Site Visit (LIC9213) and Appeal Rights (LIC9058) was provided along with the report (LIC9099) to the Licensee. LPA Sutherland observed Notice of Site Visit being posted. Notice of Site Visit must be posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Annette Sutherland
LICENSING EVALUATOR SIGNATURE:

DATE: 06/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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