376700212-3-20-2026-51-CC-JREG-DTBTKD-20260420144748

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376700212
Report Date: 03/20/2026
Date Signed: 03/20/2026 12:56:55 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/20/2026 and conducted by Evaluator Annette Sutherland

COMPLAINT CONTROL NUMBER: 51-CC-20260120122123

FACILITY NAME:	SORRENTO VALLEY KINDERCARE		FACILITY NUMBER:	376700212
ADMINISTRATOR:	URSULA JENKINS		FACILITY TYPE:	830
ADDRESS:	10068 PACIFIC HEIGHTS BLVD.		TELEPHONE:	(858) 546-9115
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92121
CAPACITY:	36	CENSUS: 25	DATE:	03/20/2026
		UNANNOUNCED	TIME BEGAN:	12:00 PM
MET WITH:	Ursula Jenkins		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Staff did not follow proper infant sleep protocol.
Infant left in soiled diaper/clothing for an extended period.

INVESTIGATION FINDINGS:

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On 3/20/26 at 12:00PM, Licensing Program Analyst (LPA) Annette Sutherland conducted an unannounced complaint inspection to deliver findings regarding the above allegations. LPA met with Director Ursula Jenkins and toured the facility. The census at the time of inspection was 25 infants and 7 staff members. Interviews with staff in the infant rooms indicated that they are knowledgeable about safe sleep protocols and reported adhering to them. The investigation also addressed the allegation that an infant had been left in soiled diapers and clothing for an extended period. Documentation reviewed on the facility’s app used to document daily activity, indicated that a diaper change entry was missed; however, staff reported this was due to an error and stated that the diaper was changed. No similar concerns were voiced during parent and staff interviews, there is no video available nor witnesses to the reported incidents. The Department conducted a thorough investigation of the above allegations and concluded that the information obtained neither proves nor disproves that the allegations occurred. Therefore, they are determined to be Unsubstantiated. An exit interview was conducted with the Director. A Notice of Site Visit (LIC9213) and Appeal Rights (LIC9058) were provided along with the report (LIC9099) to the Director. LPA observed the Notice of Site Visit being posted. The Notice of Site Visit must remain posted for 30 days.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Annette Sutherland
LICENSING EVALUATOR SIGNATURE:	DATE: 03/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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