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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376700350
Report Date: 05/13/2025
Date Signed: 05/13/2025 01:21:50 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/07/2025 and conducted by Evaluator Gloria Gonzalez
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20250507130741
FACILITY NAME:ROCK ACADEMY EARLY EDUCATION CENTER, THEFACILITY NUMBER:
376700350
ADMINISTRATOR:DELISHA DOAKESFACILITY TYPE:
850
ADDRESS:2277 ROSECRANS STREETTELEPHONE:
(619) 764-5205
CITY:SAN DIEGOSTATE: CAZIP CODE:
92106
CAPACITY:145CENSUS: 70DATE:
05/13/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Thanh WarrensTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Staff did not report incident to licensing
INVESTIGATION FINDINGS:
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On 5/13/25, at 9:00 am, Licensing Program Analyst (LPA), Gloria Gonzalez conducted a complaint inspection to deliver findings, and met with Assistant Director, Thanh Warrens, regarding the above allegation. LPA advised Warren of the purpose of the inspection and conducted a tour of the facility. Director, Delisha Doakes arrived on or about 11:30 am and continued with the tour. There were 70 children and 16 staff members present during the inspection.

On 5/7/25, Community Care Licensing (CCL) received a complaint alleging Staff did not report incident to licensing. LPA conducted interviews with Director, Assistant Director, staff members, and day care children. Director acknowledged that the incident that occurred on 4/24/25 regarding Child #1 (C1) was not reported to Licensing as required. Director submitted copies of the Children’s roster and the facilities accident report regarding this incident to LPA. It was determined that on 4/24/25 this facility was aware of C1's injury and did not report to the Licensing Department within the Department's next working day and during its normal business hours. It was also determined that the Facility Representative did not submit an Unusual Incident Report to the Department within 7 days of the injury as required.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Gloria Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 20-CC-20250507130741
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: ROCK ACADEMY EARLY EDUCATION CENTER, THE
FACILITY NUMBER: 376700350
VISIT DATE: 05/13/2025
NARRATIVE
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During today’s inspection, facility was cited one (1) Type B deficiency. See LIC 9099-D page for deficiency citation.

A Notice of Site Visit (LIC 9213) was given to Director, Delicia Doakes and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. LPA observed LIC 9213 was posted. Appeal Rights (LIC 9058) was provided. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

An exit interview was conducted and the report was reviewed with Director, Delicia Doakes.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Gloria Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 20-CC-20250507130741
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: ROCK ACADEMY EARLY EDUCATION CENTER, THE
FACILITY NUMBER: 376700350
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/13/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/16/2025
Section Cited
CCR
101212(d)(1)(B)
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Reporting Requirements (d) Upon the occurrence...of any of the events specified...a report shall be made to the Dept...within the next working day...a written report... shall be submitted...within seven days...(1)Events reported shall include..:(B)Any injury...that requires medical treatment. This requriement has not been met as evidenced by:

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Facility Representative stated that she will submitted a written statement of a Plan of Correction on how this requirement will be met and how she will inform staff of this regulation by email by 5/16/25.
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Based on record review and interviews conducted it was determined that the Licensee did not comply in the section cited above by not reporting the incident to the Department when C1 was injured while in care that required medical treatment which posed a potential health, safety or personal rights risk to children in care.
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 Facility Representative stated she will watch the CCL video regarding reporting and send a summary on it by 5/16/25 by email.

***This is an amended version of the report that was created on 05/13/2025***
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Gloria Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/23/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/23/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4