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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376700353
Report Date: 05/07/2026
Date Signed: 05/07/2026 01:12:04 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/18/2026 and conducted by Evaluator Kelly Gerth
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20260318122717
FACILITY NAME:KIDDIE ACADEMY CHILDCARE LEARNING CENTERFACILITY NUMBER:
376700353
ADMINISTRATOR:AVILA, EVELYNFACILITY TYPE:
850
ADDRESS:3766 MISSION AVENUE #110TELEPHONE:
(760) 439-5552
CITY:OCEANSIDESTATE: CAZIP CODE:
92058
CAPACITY:126CENSUS: 64DATE:
05/07/2026
UNANNOUNCEDTIME BEGAN:
12:45 PM
MET WITH:Director Evelyn AvilaTIME COMPLETED:
01:25 PM
ALLEGATION(S):
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Staff hit child in care
Staff yelled at child in care
Staff did not report incidents to the child's authorized representative
INVESTIGATION FINDINGS:
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 On the above listed date and time, Licensing Program Analyst (LPA) Kelly Gerth made an unannounced visit and met with Kiddie Academy Child Care Learning Center-Preschool (CCC) Director Evelyn Avila to deliver the findings from a complaint made to Community Care Licensing (CCL) on March 18, 2026. The complaint CCL received stated the following allegations: Staff hit child in care, Staff yelled at child in care, Staff did not report incidents to the child's authorized representative. On 03/23/26 LPA Gerth conducted interview with Staff 1-Staff 5 (S1-S5), collected documents, reviewed files pertinent to the investigation and conducted observations at the CCC. On 03/25/26, 03/26/26 and 04/01/26 LPA Gerth also conducted/attempted to conduct additional interviews.
Regarding the allegation that staff hit a child in care, On 03/23/2026, LPA Gerth conducted interviews with staff members S1 through S5. All interviewed staff reported that they have not observed any staff hitting children, have not received or heard any parent concerns regarding staff hitting children, and do not have any personal concerns about staff engaging in such behavior. A review of facility files revealed no disciplinary reports or documentation indicating any incidents involving staff hitting children.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 10-CC-20260318122717
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KIDDIE ACADEMY CHILDCARE LEARNING CENTER
FACILITY NUMBER: 376700353
VISIT DATE: 05/07/2026
NARRATIVE
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p. 2
The Director also confirmed that there are cameras located throughout the child care center; however, the system provides live video only and does not have playback capabilities. Therefore, even if a parent had requested video footage—which the Director stated has not occurred—the request could not be fulfilled due to the system’s limitations. Additionally, LPA Gerth conducted observations in the classrooms and during outdoor playtime. During these observations, all staff interactions with children were appropriate, and no concerning behaviors were noted. Therefore, based on evidence collected, files reviewed, observations made and interviews conducted, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.
Regarding the allegation that staff yelled at a child in care, on 03/23/2026, 03/25/2026, 03/26/2026, and 04/01/2026, LPA Gerth conducted and/or attempted to conduct interviews with all relevant parties pertaining to the allegation. Information obtained through interviews indicated that while the child care center can be loud at times—particularly in certain areas due to the facility layout—staff reported they have not heard any teachers yell at children. During the interview process, it was also disclosed that some parents have noted that certain staff may have naturally loud speaking voices; however, no concerns were raised indicating that staff used an inappropriate, harsh, or punitive tone when interacting with children. Additionally, during the visit on 03/23/2026, LPA Gerth conducted observations both indoors and outdoors. Throughout these observations, staff were noted to use appropriate tone and volume when speaking with children in care, and no inappropriate interactions were observed. Based on interviews conducted, observations made, and evidence gathered, LPA did not find evidence that the alleged violation occurred, therefore the allegation is UNSUBSTANTIATED
Regarding the allegation that staff did not report incidents to the child’s authorized representative, During the course of the investigation, LPA Gerth collected and reviewed incident/accident reports and facility records pertinent to the allegation. On 03/23/2026, LPA Gerth conducted interviews with five staff members. Information obtained from these interviews indicated that all known incidents and/or accidents were documented and reported to parents/guardians using the child care center’s standard written incident/accident report forms. Staff reported they are not aware of any specific incidents or accidents that were not reported. A review of facility files supports the statements provided by staff, indicating that known incidents and accidents were appropriately documented and communicated to authorized representatives. On 03/25/2026, 03/26/2026, and 04/01/2026, LPA Gerth attempted to contact the Reporting Party to conduct an interview and obtain additional supporting information; however, these attempts were unsuccessful.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 10-CC-20260318122717
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KIDDIE ACADEMY CHILDCARE LEARNING CENTER
FACILITY NUMBER: 376700353
VISIT DATE: 05/07/2026
NARRATIVE
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p3
Therefore, based on the interviews conducted, documentation reviewed, and information available at this time, there is not a preponderance of evidence to support that the alleged violation occurred. The allegation is determined to be UNSUBSTANTIATED.

A copy of this report, appeal rights and Notice of Site Visit were provided to Director Evelyn Avila and was reminded that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3