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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376700354
Report Date: 05/07/2026
Date Signed: 05/07/2026 01:22:34 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/18/2026 and conducted by Evaluator Kelly Gerth
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20260318124803
FACILITY NAME:KIDDIE ACADEMY CHILDCARE LEARNING CENTER-INFANTFACILITY NUMBER:
376700354
ADMINISTRATOR:AVILA, EVELYNFACILITY TYPE:
830
ADDRESS:3766 MISSION AVENUE #110TELEPHONE:
(760) 439-5552
CITY:OCEANSIDESTATE: CAZIP CODE:
92058
CAPACITY:13CENSUS: 12DATE:
05/07/2026
UNANNOUNCEDTIME BEGAN:
01:15 PM
MET WITH:Director Evelyn AvilaTIME COMPLETED:
01:39 PM
ALLEGATION(S):
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Staff handled infant in care in a rough manner
Staff yelled at infants in care
INVESTIGATION FINDINGS:
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 On the above listed date and time, Licensing Program Analyst (LPA) Kelly Gerth made an unannounced visit and met with Kiddie Academy Child Care Learning Center-Infant (CCC) Director Evelyn Avila to deliver the findings from a complaint made to Community Care Licensing (CCL) on March 18, 2026. The complaint CCL received stated the following allegations: Staff handled infant in care in a rough manner and Staff yelled at infants in care.
On 03/23/2026 Licensing Program Analyst (LPA) Kelly Gerth made an unannounced visit to conduct investigations regarding the complaint of the above 2 allegations. During the visit, confidential interviews were conducted with staff (S1-S5) and evidence was collected. LPA obtained copies of pertinent records that included: facility roster of personnel and roster of enrolled children.
LPA Gerth also conducted observations of classroom(s) on this date and reviewed files pertinent to the investigation. On 03/25/26, 03/26/26 and 04/01/26, additional confidential interview attempts were made and/or conducted as part of the investigation.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20260318124803
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KIDDIE ACADEMY CHILDCARE LEARNING CENTER-INFANT
FACILITY NUMBER: 376700354
VISIT DATE: 05/07/2026
NARRATIVE
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 Regarding the allegation Staff handled infant in care in a rough manner.
During the investigation, interviews with staff on 03/23/26 revealed that a previous parent concern brought to the Directors attention in Fall 2025. The Director addressed the concern promptly and spoke to staff and conducted observations in the infant classroom. The Director determined no inappropriate handling had occurred and followed up with the parent to inform them of their findings.
On 03/23/26, interviews conducted by LPA Gerth with S1-S5, corroborated that there have been no disciplinary measures taken with any staff for rough handling of infants in care, no additional parent concerns brought to their attention, nor have any staff observed rough handling to occur. Staff interviews also disclosed that the staff member specifically named in the allegation has not been observed to handle infants in a rough manner at any time nor do any fellow staff members have concern of this. Additionally, during the investigation, LPA Gerth conducted observations in the infant room and observed that the handling of infants in care to be appropriate. Therefore, based on observations made, interviews conducted and evidence gathered, there is not a preponderance of evidence to prove the alleged violation occurred, therefore the allegation is UNSUBSTANTIATED.
Regarding the allegation Staff yelled at infants in care. During the complaint investigation, LPA Gerth made attempts to interview and/or conducted interviews on 03/23/26, 03/25/26, 03/26/26 and 04/01/26. Interviews conducted revealed that there have not been specific parent concerns of staff yelling at infants, brought to the attention of the CCC. Although a parent has reported information to the director about the volume of a staff member, no concerns have been brought to the Directors attention about staff yelling at infants in care. During the investigation, LPA Gerth conducted file reviews as well as interviews with S1-S5 and did not find evidence of any staff having been found to yell at infants and staff deny witnessing any coworkers yelling at infants in care.
On 03/26/26, LPA Gerth also conducted observations of both the indoor and outdoor infant activity spaces and found that due to the layout of the CCC, some voices do carry and different areas of the CCC may seem louder at times. LPA observed staff to use appropriate tone and volume when communicating with infants. Therefore, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.
A copy of this report, appeal rights and Notice of Site Visit were provided to Director Evelyn Avila and was reminded that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2