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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376700369
Report Date: 08/04/2026
Date Signed: 08/04/2026 10:00:40 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/30/2026 and conducted by Evaluator William M Chancellor Jr.
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20260630143309
FACILITY NAME:KIDS TOWN MONTESSORI SCHOOL-INFANTFACILITY NUMBER:
376700369
ADMINISTRATOR:HODAEE, MEHRMAHFACILITY TYPE:
830
ADDRESS:867 SYCAMORE AVENUETELEPHONE:
(858) 344-9902
CITY:VISTASTATE: CAZIP CODE:
92081
CAPACITY:12CENSUS: 4DATE:
08/04/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Mahsa Najafi, DirectorTIME COMPLETED:
10:15 AM
ALLEGATION(S):
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1. Staff are physically forcing children to nap and remain on nap mat.
INVESTIGATION FINDINGS:
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On August 4, 2026, at 9:00 AM, Licensing Program Analyst (LPA) William Chancellor arrived unannounced at Kids Town Montessori (CCC) and met with Director Mahsa Najafi to conclude the investigation regarding the allegation listed above. During the visit, four children were present, and the Director reported that four children are currently enrolled.

Based on interviews and corroborating information obtained during the investigation, LPA determined that during nap time, a staff member picked up a child by grasping the child’s upper arm and thigh and flipping the child over onto their back. The child was placed on the mat with sufficient force that the child’s head swung backward without any support. Two out of two confidential interviews corroborated that staff intentionally forced the child to nap and remain on their assigned mat, rather than redirecting the child to an appropriate quiet activity or providing comfort.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 08/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 10-CC-20260630143309
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KIDS TOWN MONTESSORI SCHOOL-INFANT
FACILITY NUMBER: 376700369
VISIT DATE: 08/04/2026
NARRATIVE
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Based on interviews, observations and corroborating information, the allegation that staff physically forced children to nap and remain on their mat is substantiated. A substantiated finding means the allegation is valid because the preponderance of evidence standard has been met. Violations of California Code of Regulations, Title 22, section 101430(a)((3)(B) is being cited on the attached LIC 9099D.

An exit interview was conducted, and a copy of this report, the LIC 9099 D (deficiency page), and Appeal Rights were provided. A Notice of Site Visit was issued, and Director Mahsa Najafi was informed that it must remain posted in a visible location for 30 consecutive days.

SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 08/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 10-CC-20260630143309
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: KIDS TOWN MONTESSORI SCHOOL-INFANT
FACILITY NUMBER: 376700369
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/04/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/04/2026
Section Cited
CCR
101430(a)((3)(B)
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Infant Care Activities … (3) All infants shall be given the opportunity to sleep without distraction or disturbance from other activities at the center whenever the infant desires. (B) No infant shall be forced to sleep, to stay awake or to stay in the designated sleeping area. This requirement was not met as evidenced by:
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Director will provide trainings on topics of infant safe-sleep, managing challenging behaviors and provide LPA with training agenda and staff sign-in confirming attendance.
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Based on interviews, and observations, a staff member forced a child to remain on their nap mat for over thirty minutes, ignoring signs of distress and refusing to allow the child to stand up or be redirected to a quiet activity. This poses a potential risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 08/04/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/30/2026 and conducted by Evaluator William M Chancellor Jr.
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20260630143309

FACILITY NAME:KIDS TOWN MONTESSORI SCHOOL-INFANTFACILITY NUMBER:
376700369
ADMINISTRATOR:HODAEE, MEHRMAHFACILITY TYPE:
830
ADDRESS:867 SYCAMORE AVENUETELEPHONE:
(858) 344-9902
CITY:VISTASTATE:CAZIP CODE:
92081
CAPACITY:12CENSUS: 4DATE:
08/04/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Mahsa Najafi, DirectorTIME COMPLETED:
10:15 AM
ALLEGATION(S):
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1. Staff handled child in a rough manner resulting in child being injured.
2. Staff are not providing adequate supervision to children in care.
3. Staff are using highchairs as a restraint device.
INVESTIGATION FINDINGS:
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On August 04, 2026, at 9:00 AM, Licensing Program Analyst (LPA) William Chancellor arrived unannounced at Kids Town Montessori (CCC) and met with Director Mahsa Najafi to conclude the investigation regarding the allegations listed above. During the visit, four children were present, and the Director reported that four children are currently enrolled.

On June 30, 2026, the Department received a complaint alleging that staff handled a child in a rough manner, resulting in injury. The allegation stated that during a transition to nap time, Child 1 (C1) was repeatedly grabbed and flipped onto a cot by Staff 1 (S1). No serious physical injury was reported. Interviews, observations, and documentation indicated that staff physically assist children during nap transitions and encourage the children to remain on their nap mats. However, two of three confidential interviews were unable to determine when C1 obtained the marks noted by the reporting party. Due to inconsistent information and lack of clear evidence, LPA could not determine whether rough physical handling occurred as alleged.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 08/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 10-CC-20260630143309
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KIDS TOWN MONTESSORI SCHOOL-INFANT
FACILITY NUMBER: 376700369
VISIT DATE: 08/04/2026
NARRATIVE
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The second allegation claimed that staff were not providing adequate supervision because they were using cell phones during nap time. Three out of three confidential interviews denied the allegation, stating that staff occasionally use cell phones to communicate with parents in real time when necessary. Surveillance video corroborated that children remained within staff’s line of sight while cell phones were in use. Interviews also indicated that parent contact occurred only when nap time was disrupted. No evidence was found to support inadequate supervision.

The third allegation stated that staff used highchairs as a restraint device. Two of two confidential interviews denied the allegation, and explained that the built-in highchairs, which are part of the classroom table system, are used for feeding and activities. Staff reported they redirect children as part of their training and do not use highchairs for disciplinary purposes. With no witnesses or corroborating documentation, LPA was unable to determine whether highchairs were used as restraint devices in the infant classroom.

Based on interviews, observations, and record review, LPA was unable to corroborate the allegations that staff handled child in a rough manner resulting in injury, failed to provide adequate supervision, or used highchairs as restraint devices. The allegations may have occurred; however, they are not supported or proven by evidence. Therefore, the allegations are determined to be unsubstantiated.

An exit interview was conducted. A copy of this report, the appeal rights, and a Notice of Site Visit were provided to Assistant Director, Mahsa Najafi. The Notice of Site Visit must remain posted in a prominent location visible to families and caregivers for 30 consecutive days.

SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 08/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5