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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376700376
Report Date: 06/02/2026
Date Signed: 06/02/2026 03:30:46 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/22/2026 and conducted by Evaluator Saraliz Velando
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20260422161528
FACILITY NAME:CENTER FOR CHILDREN & FAMILIES AT CAL STATE SMSFACILITY NUMBER:
376700376
ADMINISTRATOR:LETISIA FORDFACILITY TYPE:
850
ADDRESS:453 LA MOREE ROADTELEPHONE:
(760) 750-8750
CITY:SAN MARCOSSTATE: CAZIP CODE:
92078
CAPACITY:176CENSUS: 104DATE:
06/02/2026
UNANNOUNCEDTIME BEGAN:
01:45 PM
MET WITH:Director, Letisia FordTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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1.Staff yelled at a day care child.
2.Staff spoke inappropriately in the presence of a day care child.
INVESTIGATION FINDINGS:
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On 6/2/26, Licensing Program Analyst (LPA) Saraliz Velando, conducted an unannounced visit to deliver findings for a complaint received on 4/22/26. The LPA met with Director, Letisia Ford. There were 104 Preschoolers and 29 staff present today.

Based on the information obtained from staff interviews, the LPA found that there is sufficient information to prove that Staff yelled at a day care child and that Staff spoke inappropriately in the presence of a day care child. The preponderance of the evidence has been met and therefore, the above allegation is found to be SUBSTANTIATED.

Type B Violation was cited. Refer to the next page LIC 9099-D for deficiency. The exit interview was conducted with the Director, Letisia Ford. Appeal Rights and a copy of the licensing report were provided. A notice of site visit was posted and must remain for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Saraliz Velando
LICENSING EVALUATOR SIGNATURE:

DATE: 06/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/02/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 51-CC-20260422161528
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: CENTER FOR CHILDREN & FAMILIES AT CAL STATE SMS
FACILITY NUMBER: 376700376
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/02/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/17/2026
Section Cited
CCR
101223(a)(1)
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101223 Personal Rights (a)The licensee shall ensure that each child is accorded the following personal rights:(1)To be accorded dignity in his/her personal relationships with staff and other persons. This requirement was not met as evidenced by:
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The Director stated that she will conduct a training with her staff regarding Personal Rights and submit proof to the Dept by 6/17/26.
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Based on staff interviews, a staff member (S1) yelled at a child and spoke inappropriately in the presence of a child . This posed/poses a potential health, safety or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Saraliz Velando
LICENSING EVALUATOR SIGNATURE:

DATE: 06/02/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/02/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2