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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376700414
Report Date: 09/10/2024
Date Signed: 09/10/2024 04:36:20 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/18/2024 and conducted by Evaluator Keturah Lane
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20240618163644
FACILITY NAME:DISCOVERY ISLE CHILD DEVELOPMENT CENTERFACILITY NUMBER:
376700414
ADMINISTRATOR:MELINDA CARVALHOFACILITY TYPE:
850
ADDRESS:14521 TED WILLIAMS PARKWAYTELEPHONE:
(858) 748-5600
CITY:POWAYSTATE: CAZIP CODE:
92064
CAPACITY:164CENSUS: 118DATE:
09/10/2024
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Brittany McCrayTIME COMPLETED:
04:50 PM
ALLEGATION(S):
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Parent was not notified of injuries daycare child received at facility
Daycare child was injured multiple times by same child due to lack of supervision
INVESTIGATION FINDINGS:
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On 9/10/24 at 12:00 PM, Licensing Program Analysts (LPAs) Keturah Lane and Renita Rodriguez conducted an unannounced complaint visit for the complaint received on 6/18/24, for the purpose of delivering findings on the above referenced allegations. Upon arrival, LPAs met with Assistant Director Brittany McCray and Director Melinda Lopez and toured the facility. LPAs observed 118 children in 7 classrooms with 13 staff members prior to naptime ratios. LPAs observed appropriate capacity, ratios and supervision during the visit.

During this visit, LPAs obtained LIC500 personnel report, LIC9040 facility roster, interviewed 3 daycare children and multiple staff members. It was alleged that a parent was not notified of injuries daycare child received at facility and that a daycare child was injured multiple times by the same child (C1) due to lack of supervision. (continued on LIC9099-C...)
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Tashima DanielTELEPHONE: (619) 767-2242
LICENSING EVALUATOR NAME: Keturah LaneTELEPHONE: (619) 629-8435
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 51-CC-20240618163644
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: DISCOVERY ISLE CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 376700414
VISIT DATE: 09/10/2024
NARRATIVE
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Based upon LPA observations, documentation received from 3rd parties, multiple interviews with reporting party, staff members, parents of enrolled children and currently enrolled daycare children it is determined that another child in the classroom was injuring children and staff members multiple times over a period of a few months due to not enough supervision in the classroom. Although the classroom may have been within ratio regulations, the staffing was not sufficient in order to meet the childrens' needs and provide appropriate support for the teachers in the classroom. An additional staff member was sometimes available to shadow C1, but not consistently in order to prevent the repeated injuries to children and staff.

Four out of five parents interviewed stated that they did not receive incident reports for injuries their child received in the classroom and staff stated concerns regarding the behavior of C1, asking for additional support from administration which was not received in a timely manner. The allegations are valid because the preponderance of evidence has been met, therefore the allegations have been found to be SUBSTANTIATED. See LIC9099-D for Type B deficiencies cited. Exit interview conducted and report was reviewed with facility representatives Melinda Lopez and Brittany McCray. Notice of site visit was provided and must be posted for 30 days.
SUPERVISOR'S NAME: Tashima DanielTELEPHONE: (619) 767-2242
LICENSING EVALUATOR NAME: Keturah LaneTELEPHONE: (619) 629-8435
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 51-CC-20240618163644
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: DISCOVERY ISLE CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 376700414
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/10/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/24/2024
Section Cited
CCR
101226(a)(2)
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101226 (a) The licensee shall immediately notify the child's authorized representative... (2)In the case of less serious injuries including...minor cuts,scratches and bites from other children requiring assessment and/or administration of first aid by staff, the licensee shall document the injury...and notify the child's authorized representative... when the child is picked up from the center.
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Director stated they would provide a staff training to review the process of reporting incidents and injuries to parents upon pickup every day. Director will mail agenda and staff sign-in for training and email to LPA by 10/1/24.
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This requirement was not met as evidenced by..Based upon LPA observation and interviews with reporting party, staff members, parents and enrolled children the facility did not consistently notify parents of injuries received at the facility which is a potential health, safety and personal rights risk to children in care.
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Type B
09/24/2024
Section Cited
CCR
101229(a)
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101229 Responsibility for Providing Care and Supervision (a) The licensee shall provide care and supervision as necessary to meet the children's needs. This requirement was not met as evidenced by...
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Director stated that child C1 is no longer enrolled at the facility. DIrector will provide a written plan to help mitigate challenging behavior in the classroom that supports teachers and prevents multiple injuries from occuring to students and staff.
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Based upon LPA observation and interviews with reporting party, staff members, parents and children, there was not enough staff supervising to meet the children's needs which is a potential health, safety and personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Tashima DanielTELEPHONE: (619) 767-2242
LICENSING EVALUATOR NAME: Keturah LaneTELEPHONE: (619) 629-8435
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/18/2024 and conducted by Evaluator Keturah Lane
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20240618163644

FACILITY NAME:DISCOVERY ISLE CHILD DEVELOPMENT CENTERFACILITY NUMBER:
376700414
ADMINISTRATOR:MELINDA CARVALHOFACILITY TYPE:
850
ADDRESS:14521 TED WILLIAMS PARKWAYTELEPHONE:
(858) 748-5600
CITY:POWAYSTATE: CAZIP CODE:
92064
CAPACITY:164CENSUS: 118DATE:
09/10/2024
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Brittany McCrayTIME COMPLETED:
04:50 PM
ALLEGATION(S):
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Facility is operating out of ratio
Facility is not notifying parents when children are ill and asking them to be picked up as soon as possible
INVESTIGATION FINDINGS:
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On 9/10/24 at 12:00 PM, Licensing Program Analysts (LPAs) Keturah Lane and Renita Rodriguez conducted an unannounced complaint visit for the complaint received on 6/18/24, for the purpose of delivering findings on the above referenced allegations. Upon arrival, LPAs met with Assistant Director Brittany McCray and Acting Director Melinda Lopez and toured the facility. LPAs observed 118 children in 7 classrooms with 13 staff members prior to naptime ratios. LPAs observed appropriate capacity, ratios and supervision during the visit.

During this visit, LPAs obtained LIC500 personnel report, LIC9040 facility roster, interviewed 3 daycare children and multiple staff members. It was alleged that the facility is operating out of ratio and not notifying parent when children are ill and asking them to be picked up as soon as possible. (continued on LIC9099-C...)
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Tashima DanielTELEPHONE: (619) 767-2242
LICENSING EVALUATOR NAME: Keturah LaneTELEPHONE: (619) 629-8435
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 51-CC-20240618163644
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: DISCOVERY ISLE CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 376700414
VISIT DATE: 09/10/2024
NARRATIVE
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Based upon LPA's observations and interviews with reporting party, parents and staff members it was determined that although the allegations may have happened or are valid, there was not a preponderance of evidence to proof the alleged violations occurred, therefore the above allegations have been found to be UNSUBSTANTIATED. Exit interview was conducted and report was reviewed with facility representatives Melinda Lopez and Brittany McCray. Notice of site visit was provided and must be posted for 30 days.
SUPERVISOR'S NAME: Tashima DanielTELEPHONE: (619) 767-2242
LICENSING EVALUATOR NAME: Keturah LaneTELEPHONE: (619) 629-8435
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5