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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376700554
Report Date: 06/06/2025
Date Signed: 06/06/2025 03:50:29 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/18/2025 and conducted by Evaluator Angela Nguyen
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20250318161955
FACILITY NAME:MAOF DIONICIO MORALES CHILD DEVELOPMENT CENTERFACILITY NUMBER:
376700554
ADMINISTRATOR:CYNTHIA ROSALESFACILITY TYPE:
850
ADDRESS:2453 FENTON STREETTELEPHONE:
(619) 421-3940
CITY:CHULA VISTASTATE: CAZIP CODE:
91914
CAPACITY:90CENSUS: 57DATE:
06/06/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Cynthia RosalesTIME COMPLETED:
10:43 AM
ALLEGATION(S):
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9
Facility staff handled day care child in a rough manner





INVESTIGATION FINDINGS:
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On June 6 ,2025 at 9:30 a.m., Licensing Program Analyst (LPA) Angela Nguyen conducted an unannounced complaint inspection to deliver the findings and met with Facility Supervisor, Cynthia Rosales. During the inspection there were (57) children being supervised by (12) staff members in the facility.

During the course of the investigation, interviews were conducted with Facility Supervisor, five (5) staff members, nine (9) children and five (5) day care parents. Facility Supervisor stated she is unaware of a specific incident that facility staff mishandled a child or children in a rough manner and has no concerns with any staff members. Interviews with staff members indicated they redirect children when children have challenging behaviors and do not handle any children in a rough manner. The staff in question denied ever mishandling any children in care. 1 out of 9 children revealed an incident did occur with the staff in question however, no corroborating evidence was found during the investigation.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Angela Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 06/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/06/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20250318161955
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: MAOF DIONICIO MORALES CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 376700554
VISIT DATE: 06/06/2025
NARRATIVE
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Due to conflicting interview statements obtained during the course of the investigation, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Therefore, the findings for this complaint investigation is unsubstantiated.

A Notice of Site Visit (LIC 9213) was given to Facility Supervisor, Cynthia Rosales and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. LPA observed LIC 9213 was posted. Appeal Rights (LIC 9058) was provided. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

An exit interview was conducted and the report was reviewed with Facility Supervisor, Cynthia Rosales.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Angela Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 06/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/06/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2