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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376700554
Report Date: 08/27/2026
Date Signed: 08/27/2026 02:22:59 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/03/2026 and conducted by Evaluator Angela Nguyen
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20260603103446
FACILITY NAME:MAOF DIONICIO MORALES CHILD DEVELOPMENT CENTERFACILITY NUMBER:
376700554
ADMINISTRATOR:CYNTHIA ROSALESFACILITY TYPE:
850
ADDRESS:2453 FENTON STREETTELEPHONE:
(619) 421-3940
CITY:CHULA VISTASTATE: CAZIP CODE:
91914
CAPACITY:90CENSUS: 49DATE:
08/27/2026
UNANNOUNCEDTIME BEGAN:
11:25 AM
MET WITH:Cynthia RosalesTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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Staff left a child unsupervised

Staff did not report the incident to the child's authorized representative
INVESTIGATION FINDINGS:
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On August 27, 2026 at 11:25 a.m., Licensing Program Analyst (LPA) Angela Nguyen conducted an unannounced complaint inspection to deliver the findings and met with Site Supervisor, Cynthia Rosales. During the inspection there were (49) children being supervised by (11) staff members in the facility.

During the investigation, interviews were conducted with the Site Supervisor, staff members, day care children including Child #1 (C1), and day care parents. The facility roster, unusual incident reports, name-to-face check chart, child ratio chart, and daily schedules were also obtained and reviewed.

The allegation stated that staff left a child unattended in a classroom. The Site Supervisor confirmed that a staff member reported C1 had been left alone in the classroom. The Site Supervisor explained that she located C1 and returned them to their teacher who was transitioning a group of children to the restrooms area.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Angela Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 08/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 20-CC-20260603103446
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: MAOF DIONICIO MORALES CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 376700554
VISIT DATE: 08/27/2026
NARRATIVE
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 Staff interviews indicated that C1 typically walks at either the front or back of the line during transitions; however, on the day of the incident, C1 was positioned in the middle of the line. Staff acknowledged that they did not notice C1 stray from the line and admitted they did not recheck the classroom before escorting the group to the restroom located at the end of the facility. Staff further confirmed that the lapse in supervision was brought to the Site Supervisor’s attention by another staff member.

It was further alleged that staff did not report the incident to the child’s authorized representative. Site Supervisor and staff stated that they acknowledge that they did not inform the child’s authorized representative of the incident regarding C1 was left unsupervised, stating that they chose not to report it because they did not want to alarm them. Staff interviews corroborated this, indicating that the incident was not fully or accurately described to the child’s authorized representative.

Based on interviews conducted, information gathered from the Unusual Incident Report, and acknowledgment from the Site Supervisor and staff, the preponderance of evidence standard has been met. Therefore, the allegations that staff left a child unsupervised and staff did not report the incident to the child's authorized representative are SUBSTANTIATED.

Per California Code of Regulations, Title 22, Division 12, Chapter 1, one (1) Type A and one (1) Type B deficiencies are being cited on the attached LIC 9099D. A $1000 civil penalty for absence of supervision was issued. Refer to LIC 421IM.

LPA Angela Nguyen informed Site Supervisor, Cynthia Rosales that this report dated August 27, 2026 document one Type A citation which shall be posted for 30 consecutive days as there is immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Angela Nguyen informed the Site Supervisor, Cynthia Rosales to provide a copy of this licensing report dated August 27, 2026 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Angela Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 08/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 20-CC-20260603103446
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: MAOF DIONICIO MORALES CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 376700554
VISIT DATE: 08/27/2026
NARRATIVE
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Notice of Site visit was given and must remain posted for 30 days. Exit interview was conducted and this report was reviewed with the Site Supervisor, Cynthia Rosales.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Angela Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 08/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 20-CC-20260603103446
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: MAOF DIONICIO MORALES CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 376700554
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/27/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/28/2026
Section Cited
CCR
101229(a)(1)
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Responsibility for Providing Care and Supervision 101229 (a) The licensee shall provide care and supervision... (1) No child(ren) shall be left without the supervision of a teacher at any time... Supervision shall include visual observation.

The requirement is not met as evidence by:
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Site Supervisor stated that MAOF provided a staff training about care and supervision through zoom on 08/26/2026 and 08/27/2026. In addition, a training regarding safety and supervision was provided by MAAC in person on 08/13/2026. Site Supervisor stated that she will physically check the name to face, child ratio chart, white board and verifying
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Based on interviews and record reviews, the licensee did not comply with the section cited above in that on June 2, 2026, a lack of supervision resulted in Child #1 (C1) being left unsupervised in Classroom #1 for less than one minute, which poses an immediate, health, safety, or personal rights risk to persons in care.
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 the count of children with the teachers in the classroom serveral times a day. Site Supervisor stated she will create a daily classroom ratio checklist to document her observations. Site supervisor stated that she will submit the checklist and sign in sheets for the trainings to the SDCCRO no later than 08/28/2026.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Tulam Vu
LICENSING EVALUATOR NAME: Angela Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 08/27/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 20-CC-20260603103446
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: MAOF DIONICIO MORALES CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 376700554
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/27/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/04/2026
Section Cited
CCR
101212(f)
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Reporting Requirements 101212 (f) The items specified in (d)(1)(A) through (H) above shall also be reported to the child's authorized representative.

The requirement is not met as evidence by:
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Site Supervisor stated that she will submit an incident report regarding the incident and provide it to the C1's authorized representative to review and sign and submit proof to the SDCCRO no later than 09/04/2026.
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Based on interviews, the licensee did not comply with the section cited above by not reporting the incident to the child's authorized representative that Child #1 (C1) was left unsupervised in classroom #1 which posed a potential health, safely risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Tulam Vu
LICENSING EVALUATOR NAME: Angela Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 08/27/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5