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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376700554
Report Date: 08/10/2026
Date Signed: 08/10/2026 11:22:24 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/18/2026 and conducted by Evaluator Angela Nguyen
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20260518162632
FACILITY NAME:MAOF DIONICIO MORALES CHILD DEVELOPMENT CENTERFACILITY NUMBER:
376700554
ADMINISTRATOR:CYNTHIA ROSALESFACILITY TYPE:
850
ADDRESS:2453 FENTON STREETTELEPHONE:
(619) 421-3940
CITY:CHULA VISTASTATE: CAZIP CODE:
91914
CAPACITY:90CENSUS: 48DATE:
08/10/2026
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Cynthia RosalesTIME COMPLETED:
11:45 AM
ALLEGATION(S):
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Facility did not allow children to drink water.
INVESTIGATION FINDINGS:
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On August 10, 2026 at 10:15AM, Licensing Program Analyst (LPA) Angela Nguyen conducted an unannounced complaint inspection to deliver the findings and met with Site Supervisor, Cynthia Rosales. During the inspection, there were (48) children being supervised by (13) staff members in the facility.

Interviews were conducted with the Site Supervisor, staff members, day care parents and day care children.

It was alleged that the facility did not allow children to drink water. The Site Supervisor denied the allegation and stated that children have always had access to cups for drinking water. She explained that water dispensers are available in every classroom and in the outdoor play area. She reported that both she and the homemaker monitor supply levels and place orders as needed. The homemaker is responsible for ensuring the water dispensers are filled and that drinking cups are replenished. Site Supervisor acknowledged that on one occasion, the supplies ordered did not arrive, and she had to purchase cups herself.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Angela Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 08/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 20-CC-20260518162632
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: MAOF DIONICIO MORALES CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 376700554
VISIT DATE: 08/10/2026
NARRATIVE
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One out of six staff members reported that children asked for water cups on the playground, but there were no cups available to provide them. The remaining of the staff members indicated that cup supplies were sometimes low but not completely depleted. However, children interviews stated that they were unable to drink water outdoors because cups were not available, and they had to wait until returning to the classroom to drink water. Children also reported feeling thirsty and informing staff but stated that staff did not allow them to get water. They further stated that they do not drink water when cups are unavailable.

In addition, during two separate inspections conducted on 05/21/2026 and 06/03/2026, LPA observed a water dispenser in the outdoor play area with no paper cups available for the children while they were playing on the playground.

Based on LPA’s observations and corroborating interview statements, the preponderance of evidence standard has been met, and the allegation that facility did not allow children to drink water is found to be SUBSTANTIATED.

California Code of Regulations, (Title 22, Division 12 & Chapter 1), one type B deficiency is being cited on the attached LIC 9099-D.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Angela Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 08/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/10/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 20-CC-20260518162632
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: MAOF DIONICIO MORALES CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 376700554
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/10/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/10/2026
Section Cited
CCR
101239.2(a)(1)
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101239.2 (a) Drinking water from a noncontaminating fixture or container shall be readily available both indoors and in the outdoor activity area. (1) Children shall be free to drink as they wish.

This requirement is not met as evidence by:
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During the inspection, LPA observed paper cups available in the outdoor play area. in addition, Site Supervisor stated that the facility has been placing orders for supplies a week earlier to avoid delays.
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Based on observations and interviews conducted, the licensee did not comply with the section cited above by not providing cups for the children to allow them to drink water freely which poses a potential, safety, or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Tulam Vu
LICENSING EVALUATOR NAME: Angela Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 08/10/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/10/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/18/2026 and conducted by Evaluator Angela Nguyen
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20260518162632

FACILITY NAME:MAOF DIONICIO MORALES CHILD DEVELOPMENT CENTERFACILITY NUMBER:
376700554
ADMINISTRATOR:CYNTHIA ROSALESFACILITY TYPE:
850
ADDRESS:2453 FENTON STREETTELEPHONE:
(619) 421-3940
CITY:CHULA VISTASTATE:CAZIP CODE:
91914
CAPACITY:90CENSUS: 48DATE:
08/10/2026
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Cynthia RosalesTIME COMPLETED:
11:45 AM
ALLEGATION(S):
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Facility made children to feel intimidated.

Facility did not seek medical attention in a timely manner.
INVESTIGATION FINDINGS:
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On August 10, 2026 at 10:15 AM, Licensing Program Analyst (LPA) Angela Nguyen conducted an unannounced complaint inspection to deliver the findings and met with Site Supervisor, Cynthia Rosales. During the inspection, there were (48) children being supervised by (13) staff members in the facility.

Interviews were conducted with the Site Supervisor, staff members, day care parents and day care children.

It was alleged that the facility made children feel intimidated and facility did not seek medical attention in a timely manner. The Site Supervisor denied the allegation and stated that there was an incident in which a child experienced a seizure in the classroom. Site Supervisor and staff stated that they notified the child’s parents, contacted 911, assisted the child and the other children in the classroom, and maintained supervision. Staff interviews indicated that multiple teachers assisted in supporting the child and managing the classroom during the incident, and staff stated that they did not hesitate to provide help.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Angela Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 08/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 20-CC-20260518162632
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: MAOF DIONICIO MORALES CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 376700554
VISIT DATE: 08/10/2026
NARRATIVE
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Interviews with children revealed that staff assisted the child immediately. One out of six children interviewed reported feeling scared during the incident.

Based on interviews conducted, there were no disclosures indicating that staff failed to seek medical attention in a timely manner or that children felt intimated during the incident. Due to conflicting interview statements and a lack of corroborating evidence, the allegations are deemed UNSUBSTANTIATED.

No deficiencies cited.

Notice of Site visit was given and must remain posted for 30 days. Exit interview was conducted and this report was reviewed with the Site Supervisor, Cynthia Rosales.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Angela Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 08/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/10/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5