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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376700572
Report Date: 11/14/2025
Date Signed: 11/14/2025 01:13:11 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/29/2025 and conducted by Evaluator Renita Rodriguez
COMPLAINT CONTROL NUMBER: 51-CC-20250829095026
FACILITY NAME:PANDA BEAR PRESCHOOLFACILITY NUMBER:
376700572
ADMINISTRATOR:LEONOR KENNALYFACILITY TYPE:
850
ADDRESS:4998 VIA VALARTATELEPHONE:
(858) 576-2327
CITY:SAN DIEGOSTATE: CAZIP CODE:
92124
CAPACITY:58CENSUS: 47DATE:
11/14/2025
UNANNOUNCEDTIME BEGAN:
11:29 AM
MET WITH:Leonor KennalyTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Staff handled day care child in a rough manner.
Staff communicate inappropriately to children in care.
INVESTIGATION FINDINGS:
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On 11/14/25 at 11:29 p.m. Licensing Program Analyst (LPA) Renita Rodriguez made an unannounced complaint visit for the complaint received on 8/29/25 for the purpose of delivering findings on the above reference allegations. LPA was granted entry after identifying self, showing badge, and disclosing the reason for the visit. Ratios observed: 47 children and 6 staff.

Regarding allegation "Staff handled day care child in a rough manner", on 8/6/25, Staff S1 informed the Director and Assistant Director of an incident during outside play time. S1 reported S2 forcefully pulled C1 hand from S1 hand. Video surveillance recorded was viewed by Directors on 8/7/25 and did not find S2 to have mishandled the child. Licensing Program Analyst (LPA) viewed the video. LPA saw S2 put out their hand in front of the child C1 and C1 removed their hand from S1 hand to hold S2 hand. On 8/25/25, S1 reported to Directors, incidents with physical and verbal allegations. S1 reported the incidents occurred on 8/20/25. S1 stated during nap time S3 forced down child C2 on the mat.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Renita Rodriguez
LICENSING EVALUATOR SIGNATURE:

DATE: 11/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 51-CC-20250829095026
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: PANDA BEAR PRESCHOOL
FACILITY NUMBER: 376700572
VISIT DATE: 11/14/2025
NARRATIVE
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 Per interviews, S3 stated they have not placed physical force on a child or C2 during nap time. Interviews did not provide that a staff member was seen placing physical force on C2 during nap time. Regarding allegation "Staff communicate inappropriately to children in care", LPA could not verify during interviews conducted, an incident occurred involving inappropriate communication with a child in care. S1 reported an incident to Director and Assistant Director on 8/25/25. S1 reported the incident occurred on 8/20/25. S1 stated S3 was telling C2 they had to lay on their bed. S1 stated S3 was "Talking really mean to C2". Interviews and observations could not confirm or disprove that a child was physically or verbally forced to nap. Per Interviews staff assess whether children are tired, soothe them if needed (e.g., rubbing back/arm), or provide quiet activities if a child does not want to nap. Director states, new children may cry due to schedule change or during transitions. S1 reports a child crying and said to S1 “S4 hurt arm” . LPA was unable to verify the incident regarding a child stating, "Staff hurt their arm", During interviews staff demonstrated knowledge of personal rights including that children must be free of any abuse and not forced to nap.

Based on the information obtained during interviews, observations, and documentation reviewed it is determined that contradictory information was received. Although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred, therefore the above allegations are found to be Unsubstantiated. Exit interview conducted and report was reviewed with Director, Leonor Kennaly. Notice of Site Visit was provided. Director is informed the notice shall remain posted for 30 days.
SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Renita Rodriguez
LICENSING EVALUATOR SIGNATURE:

DATE: 11/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2