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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376700600
Report Date: 06/17/2026
Date Signed: 06/17/2026 10:31:57 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/12/2026 and conducted by Evaluator William M Chancellor Jr.
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20260512082957
FACILITY NAME:EES-DAVID & JILLIAN GILMOUR EARLY EDUCATIONFACILITY NUMBER:
376700600
ADMINISTRATOR:DELILAH RODRIGUEZFACILITY TYPE:
850
ADDRESS:735 AVENIDA DE BENITO JUAREZTELEPHONE:
(760) 639-4170
CITY:VISTASTATE: CAZIP CODE:
92083
CAPACITY:102CENSUS: 69DATE:
06/17/2026
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Delilah Rodriguez, DirectorTIME COMPLETED:
10:40 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
1. Child was left unsupervised in a classroom.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On June17, 2026, at 9:20 AM, Licensing Program Analyst (LPA) William Chancellor arrived unannounced at EES–David & Jillian Gilmour Early Education (CCC) and met with Site Director,Delilah Rodriguez. The purpose of the visit was to deliver the investigative findings regarding the allegation referenced above. As part of the investigation, LPA conducted an initial visit on May 20, 2026, during which confidential interviews were conducted, observations were made, and relevant documentation was obtained.
On May 12, 2026, the Department received a complaint alleging that a child was left unsupervised in a classroom. Record review confirmed CCC management self-reported an unusual incident report to CCL the same day as the incident occurring. Four of four interviews corroborated that child 1 (C1) was left in their classroom during a transition outside for less than three minutes. C1 main teachers immediately noticed C1 was not included in the follow-up count once outdoors and went back to the class to find C1. Additionally, parents were notified and staff were provided training to ensure CCC employees follow protocol to remain at the back of the line, conducting a sweep of the exiting area and a second staff conducts a count.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 10-CC-20260512082957
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: EES-DAVID & JILLIAN GILMOUR EARLY EDUCATION
FACILITY NUMBER: 376700600
VISIT DATE: 06/17/2026
NARRATIVE
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The complaint alleged additional incidents involving lack of supervision at transitions, however interviews revealed that line of sight played a role where the child was immediately included in the count before the staff exited the area.

Based on interviews and record review, the preponderance of evidence standard has been met. Therefore, the above allegation is found to be SUBSTANTIATED. Please reference LIC 9102 for technical violation provided.

An exit interview was conducted with Director Delilah Rodriguez. LPA provided a copy of the report, appeal rights, and a Notice of Site Visit (NOS). The licensee acknowledged that the NOS must remain posted in a prominent location for 30 consecutive days, visible to families and caregivers.

SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/12/2026 and conducted by Evaluator William M Chancellor Jr.
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20260512082957

FACILITY NAME:EES-DAVID & JILLIAN GILMOUR EARLY EDUCATIONFACILITY NUMBER:
376700600
ADMINISTRATOR:DELILAH RODRIGUEZFACILITY TYPE:
850
ADDRESS:735 AVENIDA DE BENITO JUAREZTELEPHONE:
(760) 639-4170
CITY:VISTASTATE: CAZIP CODE:
92083
CAPACITY:102CENSUS: 69DATE:
06/17/2026
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Delilah Rodriguez, DirectorTIME COMPLETED:
10:40 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
1. Staff member touched children inappropriately.
2. Staff member grabbed a toddler by their arm resulting in injury to the child.
3. Licensee failed to report several incidents to Licensing Department.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On June 17, 2026, at 9:20 AM, Licensing Program Analyst (LPA) William Chancellor arrived unannounced at EES–David & Jillian Gilmour Early Education (CCC) and met with Site Director Delilah Rodriguez. The purpose of the visit was to deliver the investigative findings regarding the allegations referenced above. As part of the investigation, LPA conducted an initial visit on May 20, 2026, during which confidential interviews were conducted, observations were made, and relevant documentation was obtained.
On May 12, 2026, the Department received a complaint alleging staff member touched children inappropriately. It was alleged that external substitutes have been observed not following CCC protocol by picking up children from the bottom and rubbing or patting children below the waist during naps. Interviews corroborated that while the center employees are trained in suitable ways of assisting a child or comforting them during naps, external subs have been spoken to and reminded by management on proper redirection strategies. Three of three interviews denied that inappropriate touching occurred and disclosed accountability by seeking support from CCC employees and not assisting a child from below the waist.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 10-CC-20260512082957
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: EES-DAVID & JILLIAN GILMOUR EARLY EDUCATION
FACILITY NUMBER: 376700600
VISIT DATE: 06/17/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
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11
12
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14
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The second allegation mentioned that staff member grabbed a toddler by their arm resulting in injury the child. Three of four confidential interviews could not recall witnessing or observing child 2 (C2) arm being pulled with force requiring to be popped back into place. Record review confirmed CCC management routinely self-reports unusual incidents involving nurse elbow or accusations from public on three occasions within the last year, however none match the complaint timeline or name of persons.

The third allegation claims, licensee failed to report several incidents to Licensing Department. It was reported that numerous incidents of lack of supervision including infants being left in vehicles drop off time and child injuries have not been self-reported to CCL. Record review discredits this claim by corroborating that CCC staff self-report unusual incidents to CCL in a timely manner and within the last year over sixteen reports have been made. Title 22 regulation does not require CCC management to notify the public of UIR reporting, only notifying parent of children injuries upon pickup.

Based on the information obtained, LPA is unable to corroborate the allegations that staff member touched children inappropriately, a staff member grabbed a toddler by their arm resulting in injury to the child, and Licensee failed to report several incidents to Licensing Department. Although the allegations may have occurred or may be valid, there is not a preponderance of evidence to prove or disprove them; therefore, the allegations are unsubstantiated.

An exit interview was conducted, and a copy of this report along with appeal rights was provided to Acting Site Director Delilah Rodriguez. A Notice of Site Visit was also issued and must remain posted for 30 days.

SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4