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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376700652
Report Date: 05/20/2026
Date Signed: 05/20/2026 01:58:52 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/25/2026 and conducted by Evaluator Evelyn Reyes
COMPLAINT CONTROL NUMBER: 51-CC-20260225180852
FACILITY NAME:LEARNING TREE, THEFACILITY NUMBER:
376700652
ADMINISTRATOR:AMANDA SMAZIKFACILITY TYPE:
850
ADDRESS:240 BIRMINGHAM DRIVETELEPHONE:
(760) 943-0848
CITY:CARDIFF BY THE SEASTATE: CAZIP CODE:
92007
CAPACITY:72CENSUS: 30DATE:
05/20/2026
UNANNOUNCEDTIME BEGAN:
09:27 AM
MET WITH:Teacher, Gionna KastnerTIME COMPLETED:
02:10 PM
ALLEGATION(S):
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Facility did not report an unusual incident to the Department
INVESTIGATION FINDINGS:
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On 05/20/2026 at 09:27 a.m., Licensing Program Analyst (LPA) Evelyn Reyes conducted an unannounced complaint visit regarding the above allegation from a complaint received on 02/25/2026. LPA met with Teacher Gionna Kastner, identified self, stated the purpose of the visit, and was granted entry into the facility. LPA observed 30 children present in care with 5 staff.

It was alleged that the facility did not report an unusual incident to the Department. During the investigation, LPA conducted a review of facility records and interviews with staff and parents, which confirmed that the facility failed to report two unusual incidents to the Department. Continue on page 2.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Keturah Lane
LICENSING EVALUATOR NAME: Evelyn Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 51-CC-20260225180852
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: LEARNING TREE, THE
FACILITY NUMBER: 376700652
VISIT DATE: 05/20/2026
NARRATIVE
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The investigation determined that the facility did not report a lice outbreak that occurred on 02/18/26 involving multiple children, nor did it report a flood incident that occurred on 02/16/26 on the premises. Staff admitted that neither incident was reported to the Department as required. A written report for the flood incident was later submitted on 03/06/26, which was outside of the required reporting timelines.

LPA advised staff that the facility must report unusual incidents, including communicable disease outbreaks and hazardous conditions, to the Department by telephone or fax by the next working day during normal business hours, and that a written report must follow within seven days of the incident. Failure to comply constitutes a violation.

Based on the information obtained during interviews and documentation reviewed, it is determined that the allegation is valid because the preponderance of the evidence has been met. Therefore, the allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Section 101212(d)(1)(C) is being cited on the attached LIC 9099D. An exit interview was conducted, and the report was reviewed with Teacher Gionna Kastner. A Notice of Site Visit was issued and must remain posted for 30 days.
SUPERVISORS NAME: Keturah Lane
LICENSING EVALUATOR NAME: Evelyn Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 7
Control Number 51-CC-20260225180852
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: LEARNING TREE, THE
FACILITY NUMBER: 376700652
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/20/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/20/2026
Section Cited
CCR
101212(d)(1)(C)
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101212 Reporting Requirements
(d) Upon the occurrence, during the operation of the child care center of any of the events specified in (d)(1) below, a report shall be made to the Department…. In addition, a written report containing the information specified in (d)(2) below shall be submitted to the Department within seven days following the occurrence of such event.
(1) Events reported shall include the following:
(C) Any unusual incident.……

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Teacher, Gionna Kaster, stated the center will provide to the Department an unusual incident written report on form LIC 624 for the lice outbreak that occurred on date 02/18/26 by 06/03/2026.
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Based upon staff interviews the requirement was not met by the center by not submitting reports by telephone or fax by the next working day and by not submitting in writing within seven days following the occurrence of such events for the lice outbreak that occurred on 02/18/26 involving multiple children and the flood that occurred on 02/16/26 on the premises.
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The center provided to the Department an unusual incident written report on form LIC 624 for the flood that occurred on 02/16/26 on 03/06/26.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Keturah Lane
LICENSING EVALUATOR NAME: Evelyn Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 7