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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376700829
Report Date: 03/25/2025
Date Signed: 03/25/2025 04:15:45 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/13/2024 and conducted by Evaluator Keely Messerschmidt
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20241113152038
FACILITY NAME:DISCOVERY ISLE CHLD DEVELOPMENT CENTER-INFANTFACILITY NUMBER:
376700829
ADMINISTRATOR:NEELY, LATOYAFACILITY TYPE:
830
ADDRESS:3791 OCEANIC WAYTELEPHONE:
(760) 433-3911
CITY:OCEANSIDESTATE: CAZIP CODE:
92056
CAPACITY:26CENSUS: 18DATE:
03/25/2025
UNANNOUNCEDTIME BEGAN:
03:20 PM
MET WITH:Melinda LopezTIME COMPLETED:
04:20 PM
ALLEGATION(S):
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Due to lack of supervision child received an injury requiring medical treatment.
INVESTIGATION FINDINGS:
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On the above date and time listed, Licensing Program Analyst (LPA) Keely Messerschmidt arrived at the facility for the purpose of delivering the complaint findings on the above-referenced allegation. LPA met with Regional Director Brendan Cahill. The investigation was conducted by Special Investigator Ge Sun. LPA toured the facility, conducted census, and verified facility staff and children enrollment.

On November 13th, 2024, Community Care Licensing (CCL) received a complaint alleging that due to lack of supervision child received an injury requiring medical treatment.

Multiple staff were interviewed and provided written witness statements, however the interviews and statements provided conflicting information. Additional interviews were also conducted with confidential witnesses, however those interviews did not corroborate the allegation. Medical Doctor interviewed provided statements that the injury was consistent with Child #1 (C1) bumping their head onto something.
See LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 03/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/25/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20241113152038
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: DISCOVERY ISLE CHLD DEVELOPMENT CENTER-INFANT
FACILITY NUMBER: 376700829
VISIT DATE: 03/25/2025
NARRATIVE
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Based on the information provided during the investigation, there is not enough corroborating evidence which showed facility staff failed to provide adequate care to C1 which caused an injury and required medical treatment. Therefore, the allegation of Neglect/ Lack of Care and Supervision of day-care child, C1 sustaining an injury on their head and requiring medical treatment is unsubstantiated.

Training on documentation and reporting is recommended.

An exit interview was conducted, and this report was reviewed with the Regional Director Brendan Cahill, and a copy was provided. Appeal rights were discussed and provided during the exit interview.

A Notice of Site visit was given, and Regional Director understands that it must remain posted for 30 days.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 03/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/25/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2