376700829-8-27-2024-10-CC-DMUN-D8XLWR-20240909090734

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376700829
Report Date: 08/27/2024
Date Signed: 08/27/2024 10:40:54 AM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/16/2024 and conducted by Evaluator Keely Messerschmidt

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20240816103434

FACILITY NAME:	DISCOVERY ISLE CHLD DEVELOPMENT CENTER-INFANT		FACILITY NUMBER:	376700829
ADMINISTRATOR:	NEELY, LATOYA		FACILITY TYPE:	830
ADDRESS:	3791 OCEANIC WAY		TELEPHONE:	(760) 433-3911
CITY:	OCEANSIDE	STATE: CA	ZIP CODE:	92056
CAPACITY:	26	CENSUS: 17	DATE:	08/27/2024
		UNANNOUNCED	TIME BEGAN:	09:20 AM
MET WITH:	Melinda Lopez		TIME COMPLETED:	10:45 AM

ALLEGATION(S):

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Staff are operating out of ratio
Staff do not provide adequate care and supervision to the daycare children

INVESTIGATION FINDINGS:

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On the above date and time listed, Licensing Program Analyst (LPA) Keely Messerschmidt arrived at the facility for the purpose of delivering the complaint findings on the above-referenced allegations. LPA met with Director (from Poway) Melinda Lopez. LPA toured the facility, conducted census, and verified facility staff and children enrollment.

On August 16th, 2024, Community Care Licensing (CCL) received a complaint alleging that staff are operating out of ratio and staff do not provide adequate care and supervision to the daycare children.

See LIC9099-C

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Deborah Mullen	TELEPHONE: (951) 505-6334
LICENSING EVALUATOR NAME: Keely Messerschmidt	TELEPHONE: (951) 781-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 08/27/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20240816103434

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: DISCOVERY ISLE CHLD DEVELOPMENT CENTER-INFANT	FACILITY NUMBER: 376700829
	VISIT DATE: 08/27/2024

NARRATIVE

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Based on interviews conducted with staff pertaining to allegation that staff are operating out of ratio it was disclosed that multiple teachers have quit in the infant classroom causing the classroom to be out of ratio. It was stated that there were multiple days where the classroom would be out of ratio until 9am when another teacher arrived, and it was also stated that there was one day where they were out of ratio the whole day due to no additional staff being available.

Lastly, based on interviews conducted with staff pertaining to allegation that staff do not provide adequate care and supervision to the day-care children it was disclosed that due to being out of ratio or using "room ratio", children were getting hurt or bit and adequate care or supervision was not happening. It was also stated that staff would step in but did not know the children or routine leading to inadequate care or supervision.

Based on interviews conducted the preponderance of evidence standard has been met. Therefore, the above allegation is found to be SUBSTANTIATED.

An exit interview was conducted, and this report was reviewed with the Director (from Poway) Melinda Lopez, and a copy was provided. Appeal rights were discussed and provided during the exit interview.

A Notice of Site visit was given, and Director understands that it must remain posted for 30 days.

SUPERVISOR'S NAME: Deborah Mullen	TELEPHONE: (951) 505-6334
LICENSING EVALUATOR NAME: Keely Messerschmidt	TELEPHONE: (951) 781-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 08/27/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2024

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20240816103434

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: DISCOVERY ISLE CHLD DEVELOPMENT CENTER-INFANT	FACILITY NUMBER: 376700829
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 08/27/2024

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 08/30/2024 Section Cited CCR 101416.5(b)	1 2 3 4 5 6 7	Staff-Infant Ratio:(b) There shall be a ratio of one teacher for every four infants in attendance. This was not met as evidenced by,	1 2 3 4 5 6 7	Acting Director stated they will review staff-infant ratio regulation and conduct a training ensuring the regualtion is understood and will send proof of completion via email to LPA by 8/30/24.
	8 9 10 11 12 13 14	Based on interviews conducted it was disclosed that infant classroom would be out of ratio until 9am when another staff memeber arrived or for the whole day due to lack of staffing. This is a potential risk to the health and safety of children in care.	8 9 10 11 12 13 14
Type B 08/30/2024 Section Cited CCR 101429(a)(1)	1 2 3 4 5 6 7	Responsibility for Providing Care and Supervision for Infants:(a)In addition to Section 101229, the following shall apply: (1) Each infant shall be constantly supervised and under direct visual observation and supervision by a staff person at all times. This was not met as evidenced by,	1 2 3 4 5 6 7	Acting Director stated they will review Responsibility for Providing Care and Supervision for Infants regulation and conduct a training ensuring the regualtion is understood and will send proof of completion via email to LPA by 8/30/24.
	8 9 10 11 12 13 14	Based on interviews conducted it was disclosed that due to being out of ratio and having different staff members in the room, children were getting hurt more often and adequate care and supervision was not happening. This is a potential risk to the health and safety of children in care.	8 9 10 11 12 13 14

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Deborah Mullen	TELEPHONE: (951) 505-6334
LICENSING EVALUATOR NAME: Keely Messerschmidt	TELEPHONE: (951) 781-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 08/27/2024

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2024

LIC9099 (FAS) - (06/04)

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