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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701009
Report Date: 11/05/2025
Date Signed: 11/05/2025 01:07:53 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/21/2025 and conducted by Evaluator Vicky Williamson
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20250821132608
FACILITY NAME:HIGHER LEARNING ACADEMY - INFANTSFACILITY NUMBER:
376701009
ADMINISTRATOR:MAURICE AGNESFACILITY TYPE:
830
ADDRESS:9467 JAMACHA BOULEVARD SUITE 7TELEPHONE:
(619) 300-6964
CITY:SPRING VALLEYSTATE: CAZIP CODE:
91977
CAPACITY:20CENSUS: 15DATE:
11/05/2025
UNANNOUNCEDTIME BEGAN:
11:50 AM
MET WITH:Renece Mc MorrisTIME COMPLETED:
01:15 PM
ALLEGATION(S):
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Staff prepare food for children in care without washing their hands
Staff did not put shoes on children in care resulting in multiple falls
INVESTIGATION FINDINGS:
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On 11/5/2025, at 11:50am, Licensing Program Analyst (LPA) Vicky Williamson conducted an unannounced complaint inspection for the purpose of delivering findings regarding the above allegations. LPA met with Facility Representative, Renece McMorris. LPA accompanied by Facility Representative toured the facility. There were 15 children present with six (6) staff members.

During the course of the investigation, interviews were conducted with the Facility Representative, staff members, and daycare parents. Daycare children were not interviewed due to age and limited speech. LPA obtained copies of facility roster and personnel report.

It was alleged that staff prepare food for children in care without washing their hands. Facility Representative and staff members denied the allegation. Facility Representative and staff members stated that their hands are washed multiple times throughout the day and prior to preparing food for the children. In addition, staff stated that gloves are also worn when preparing and serving food to the children. See LIC 9099C Continuation...

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Vicky Williamson
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 20-CC-20250821132608
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: HIGHER LEARNING ACADEMY - INFANTS
FACILITY NUMBER: 376701009
VISIT DATE: 11/05/2025
NARRATIVE
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It was alleged that staff did not put shoes on children in care, resulting in multiple falls. Facility Representative and staff members denied the allegation. Facility Representative and staff members stated that children always have shoes on when they indoors and during any outdoor play. Facility Representative and staff members stated that they are not aware of any children falling due to not wearing shoes.

Based on interviews conducted, there were no disclosures that corroborated the allegations. Due to conflicting information gathered throughout the investigation, the allegations are found to be unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

A Notice of Site Visit (LIC 9213) was given to Facility Representative, Renece Mc Morris and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. LPA observed LIC 9213 was posted. Appeal Rights (LIC 9058) was provided. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. An exit interview conducted, and report was reviewed with Facility Representative, Renece Mc Morris.

SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Vicky Williamson
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2025
LIC9099 (FAS) - (06/04)
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