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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701072
Report Date: 02/17/2026
Date Signed: 02/17/2026 09:53:17 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/12/2025 and conducted by Evaluator Michelle Hood
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20251212094314
FACILITY NAME:MAOF SAN YSIDRO EARLY LEARNING CENTERFACILITY NUMBER:
376701072
ADMINISTRATOR:DULCE HUERTAFACILITY TYPE:
850
ADDRESS:1901 DEL SUR BLVD., 1ST FLOORTELEPHONE:
(619) 621-2525
CITY:SAN YSIDROSTATE: CAZIP CODE:
92173
CAPACITY:96CENSUS: 46DATE:
02/17/2026
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Director Cecilia Evans - HernandezTIME COMPLETED:
10:15 AM
ALLEGATION(S):
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Staff handled child in care in a rough manner
Staff yelled at child in care
INVESTIGATION FINDINGS:
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On 02/17/2026, at 8:45 am, Licensing Program Analyst (LPA) Michelle Hood conducted an unannounced complaint inspection regarding the above allegations. The LPA met with the Director Cecilia Evans - Hernandez. LPA Hood disclosed the purpose of the inspection was to interview children and deliver the complaint findings. The Director led LPA on a tour of the facility. During the inspection, LPA observed 46 children in care, accompanied by 11 staff members. LPA obtained a copy of the current roster.

Throughout the investigation, interviews were conducted with the reporting party, the director, staff, daycare children and daycare parents. In addition, the facility conducted its own internal investigation and did not find any evidence to support the allegations. During LPA's investigation, it was confirmed that an incident did occur; however, interviews did not dosclose that a staff member handled a child in a rough manner or yelled at the child in care. Based on interviews conducted, there was no evidence obtained to substantiate the allegations that a staff member handled a child in care in a rough manner and yelled at a child in care.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Michelle Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 02/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20251212094314
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: MAOF SAN YSIDRO EARLY LEARNING CENTER
FACILITY NUMBER: 376701072
VISIT DATE: 02/17/2026
NARRATIVE
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Due to conflicting statements obtained during the course of the investigation, the above allegations are found to be UNSUBSTANTIATED meaning that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. Licensee was provided appeal rights (LIC9058) and their signature on this form acknowledges receipt of these rights. Provided Notice of Site Visit. LPA observed that LIC 9213 was posted. An exit interview was conducted.
SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Michelle Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 02/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/17/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2