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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701072
Report Date: 02/26/2026
Date Signed: 02/26/2026 02:03:33 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/16/2025 and conducted by Evaluator Michelle Hood
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20251216104509
FACILITY NAME:MAOF SAN YSIDRO EARLY LEARNING CENTERFACILITY NUMBER:
376701072
ADMINISTRATOR:DULCE HUERTAFACILITY TYPE:
850
ADDRESS:1901 DEL SUR BLVD., 1ST FLOORTELEPHONE:
(619) 621-2525
CITY:SAN YSIDROSTATE: CAZIP CODE:
92173
CAPACITY:96CENSUS: 32DATE:
02/26/2026
UNANNOUNCEDTIME BEGAN:
12:45 PM
MET WITH:Director Cecilia Evans - HernandezTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Staff did not ensure that day care child's toileting needs were met while in care.
INVESTIGATION FINDINGS:
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On 02/26/2026, at 12:45 pm, Licensing Program Analyst (LPA) Michelle Hood conducted an unannounced complaint inspection regarding the above allegation. The LPA met with the Director Cecilia Evans - Hernandez. LPA Hood disclosed the purpose of the inspection was to deliver the complaint findings and interview children. During the inspection, LPA observed 52 children resting and napping in care, accompanied by 13 staff members. LPA interviewed two children.

During the course of the investigation, interviews were conducted with director, staff members, daycare children and daycare parents. Children’s interviews were conducted with two children; however, other daycare children were not interviewed due to age and limited speech. Facility roster, photo were reviewed and obtained. It was alleged that staff did not ensure that day care child's toileting needs were met while in care. Based on information and photo obtained, staff were aware the child's pants were soiled in the crotch area and that the child was not wearing undergarments.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Michelle Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 02/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/16/2025 and conducted by Evaluator Michelle Hood
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20251216104509

FACILITY NAME:MAOF SAN YSIDRO EARLY LEARNING CENTERFACILITY NUMBER:
376701072
ADMINISTRATOR:DULCE HUERTAFACILITY TYPE:
850
ADDRESS:1901 DEL SUR BLVD., 1ST FLOORTELEPHONE:
(619) 621-2525
CITY:SAN YSIDROSTATE: CAZIP CODE:
92173
CAPACITY:72CENSUS: 32DATE:
02/26/2026
UNANNOUNCEDTIME BEGAN:
12:45 PM
MET WITH:Director Cecilia Evans - HernandezTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Day care child sustained unexplained injuries while in care due to staff neglect or physical abuse.
Staff did not adequately supervise day care child(ren) in care resulting in day care child being bitten multiple times.
Staff did not ensure that day care child's diapering needs were met while in care.
Staff member hit day care child(ren) in care.
INVESTIGATION FINDINGS:
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On 02/26/2026, at 12:45 pm, Licensing Program Analyst (LPA) Michelle Hood conducted an unannounced complaint inspection regarding the above allegations. The LPA met with the Director Cecilia Evans - Hernandez. LPA Hood disclosed the purpose of the inspection was to deliver the complaint findings. The Director led LPA on a tour of the facility. During the inspection, LPA observed 52 children resting and napping in care, accompanied by 13 staff members. LPA interviewed two children.

During the course of the investigation, interviews were conducted with director, staff members, daycare children and daycare parents. Children’s interviews were conducted with two children; however, other daycare children were not interviewed due to age and limited speech. Facility roster, staff time sheets and photos were reviewed and obtained.

It was alleged that a day care child sustained unexplained injuries while in care due to staff neglect or physical abuse. Additional allegations included that staff did not adequately supervise children in care, resulting in a child being bitten multiple times; staff did not ensure that day care child's diapering needs were met while in care; and a staff member hit a child while in care.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Michelle Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 02/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 20-CC-20251216104509
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: MAOF SAN YSIDRO EARLY LEARNING CENTER
FACILITY NUMBER: 376701072
VISIT DATE: 02/26/2026
NARRATIVE
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The director and staff denied all allegations. Facility staff stated they were unaware of any unexplained injuries to a child in care. Daycare parents reported they had not been informed of any injuries; however, when there is an injury staff inform the parents. Staff stated that children are supervised and monitored at all times. Staff acknowledged that some children bite; however, they indicated that staff work closely with children to prevent such incidents. Staff and parents also reported that at the beginning of the school year, some children wore diapers or pull-ups during potty training, but currently, children do not wear diapers in the classroom. No information was provided by staff or parents to substantiate that children were hit while in care.

Due to conflicting statements obtained during the course of the investigation, the above allegations are found to be UNSUBSTANTIATED meaning that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. Director was provided appeal rights (LIC9058) and their signature on this form acknowledges receipt of these rights. Provided Notice of Site Visit. No deficiencies cited.
SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Michelle Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 02/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5
Control Number 20-CC-20251216104509
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: MAOF SAN YSIDRO EARLY LEARNING CENTER
FACILITY NUMBER: 376701072
VISIT DATE: 02/26/2026
NARRATIVE
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The child was returned to care without appropriate toileting and hygiene care being completed, it was determined that facility staff failed to ensure a child’s personal rights were met. The preponderance of evidence standard has been met, therefore the allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 & Chapter 1, are being cited on the attached LIC 9099D.
SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Michelle Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 02/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 20-CC-20251216104509
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: MAOF SAN YSIDRO EARLY LEARNING CENTER
FACILITY NUMBER: 376701072
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/26/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/22/2026
Section Cited
CCR
101223(a)(2)
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Personal Rights: (a) The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.

This requirement was not met as evidenced by:
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The director stated she will create a back-up plan to ensure the facility staff comply with the regulation. The back-up plan will be discussed with current and newly hired staff. The director will email the POC no later than 04/22/2026.
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Based on interviews and a review of a photograph, it was determined that facility staff failed to ensure a child’s personal rights were met. Staff were aware a child was wearing pants with a soiled crotch and no undergarments yet returned the child to care without addressing the child’s toileting and hygiene needs. This is poses a potential health, safety and personal risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Michelle Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 02/26/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5