376701072-5-22-2026-20-CC-TVUU-DVQT5A-20260706142510

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376701072
Report Date: 05/22/2026
Date Signed: 05/22/2026 11:42:00 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/09/2026 and conducted by Evaluator Gloria Gonzalez

PUBLIC

COMPLAINT CONTROL NUMBER: 20-CC-20260409113955

FACILITY NAME:	MAOF SAN YSIDRO EARLY LEARNING CENTER		FACILITY NUMBER:	376701072
ADMINISTRATOR:	CECILIA EVANS HERNANDEZ		FACILITY TYPE:	850
ADDRESS:	1901 DEL SUR BLVD., 1ST FLOOR		TELEPHONE:	(619) 621-2525
CITY:	SAN YSIDRO	STATE: CA	ZIP CODE:	92173
CAPACITY:	96	CENSUS: 48	DATE:	05/22/2026
		UNANNOUNCED	TIME BEGAN:	10:30 AM
MET WITH:	Cecilia Evans Hernandez		TIME COMPLETED:	12:30 PM

ALLEGATION(S):

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Staff did not provide adequate supervision, resulting in children sustaining multiple bites

INVESTIGATION FINDINGS:

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On May 22, 2026, Licensing Program Analyst (LPA) Gloria Gonzalez conducted an unannounced inspection to conclude the complaint investigation regarding the above allegation. LPA met with Director, Cecilia Evans Hernandez, and conducted a tour of the facility. At the time of the inspection, there were fourty-eight (48) daycare children in care, supervised by nine (9) staff members.

On April 9, 2026, Community Care Licensing (CCL) received a complaint alleging that staff did not provide adequate supervision, resulting in children sustaining multiple bites. During the investigation, interviews were conducted with the Director, several staff members, several daycare parents, and attempts were made to interview daycare children; however, the children were non-verbal.

The Director acknowledged being aware of incidents in which a child bit other children multiple times but denied that the incidents were due to inadequate supervision. The Director stated that the child attempted to bite approximately three times per week and did bite another child multiple times; however, there was

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Gloria Gonzalez
LICENSING EVALUATOR SIGNATURE:	DATE: 05/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 20-CC-20260409113955

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: MAOF SAN YSIDRO EARLY LEARNING CENTER	FACILITY NUMBER: 376701072
	VISIT DATE: 05/22/2026

NARRATIVE

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no evidence that the bites broke the skin. The Director reported that the facility assigned a dedicated staff member to supervise the child. The Director also stated that staff received training on 04/14/2026 regarding biting prevention strategies and resources, and that the facility is taking additional precautions to prevent future incidents.

Although there is evidence confirming that a child did bite other children, there is insufficient evidence to establish that the incidents resulted from a lack of supervision. Interviews and records reviewed did not yield disclosures or supporting evidence to corroborate the allegation, and statements obtained were inconsistent. Although the allegation may have occurred or may be valid, there is not a preponderance of evidence to determine whether the alleged violation did or did not occur. Therefore, the allegation is determined to be unsubstantiated.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Director, Cecilia Evans Hernandez.

No deficiencies cited.

SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Gloria Gonzalez
LICENSING EVALUATOR SIGNATURE:	DATE: 05/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2026

LIC9099 (FAS) - (06/04)

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