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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701085
Report Date: 09/17/2024
Date Signed: 09/17/2024 12:18:25 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/23/2024 and conducted by Evaluator Gerald Poindexter
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20240723091500
FACILITY NAME:RIDGE CITY PRESCHOOL & DAYCAREFACILITY NUMBER:
376701085
ADMINISTRATOR:GLORIA HUGHESFACILITY TYPE:
850
ADDRESS:6866 LINDA VISTA ROADTELEPHONE:
(858) 277-1442
CITY:SAN DIEGOSTATE: CAZIP CODE:
92111
CAPACITY:47CENSUS: 26DATE:
09/17/2024
UNANNOUNCEDTIME BEGAN:
10:20 AM
MET WITH:Gloria Hughes and Emilee Cranford TIME COMPLETED:
11:20 AM
ALLEGATION(S):
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Staff did not provide adequate supervision resulting in day care child sustaining an injury
INVESTIGATION FINDINGS:
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On 9/17/24 at 10:20 am, Licensing Program Analyst (LPAs) Gerald Poindexter and Mahjoba Raofi made an unannounced visit for the complaint received on 7/23/24 for the purpose of delivering findings on the above reference allegation. LPAs met with Gloria Hughes, director and Emilee Cranford, assistant director. The following ratios were observed today: 26 children from 4 classrooms, supervised by 5 staff. Facility is with ratio.

Based on LPA observation of the facility, review of facility records, video documentation, and other pertinent documentation, and interviews with the Reporting Party (RP), facility staff, children, and parents, the allegation is verifiable, as follows: LPA determined that staff were present in the classroom but did not observe the incident involving C1 nor the resulting injury to C1. The above allegation is found to be SUBSTANTIATED. The allegation is valid because the preponderance of evidence has been met. See LIC9099D for Type deficiency cited.


Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Gerald Poindexter
LICENSING EVALUATOR SIGNATURE:

DATE: 09/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/23/2024 and conducted by Evaluator Gerald Poindexter
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20240723091500

FACILITY NAME:RIDGE CITY PRESCHOOL & DAYCAREFACILITY NUMBER:
376701085
ADMINISTRATOR:GLORIA HUGHESFACILITY TYPE:
850
ADDRESS:6866 LINDA VISTA ROADTELEPHONE:
(858) 277-1442
CITY:SAN DIEGOSTATE: CAZIP CODE:
92111
CAPACITY:47CENSUS: 26DATE:
09/17/2024
UNANNOUNCEDTIME BEGAN:
10:20 AM
MET WITH:Gloria Hughes and Emilee Cranford TIME COMPLETED:
11:20 AM
ALLEGATION(S):
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Staff speaks to day care children in a harsh manner
Staff did not prevent the spread of a communicable illness
Staff did not report incident to responsible party
Staff allows day care children to engage in inappropriate behavior
Staff does not treat day care children with dignity and respect
INVESTIGATION FINDINGS:
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On 9/17/24 at 10:20 am, Licensing Program Analyst (LPAs) Gerald Poindexter and Mahjoba Raofi made an unannounced visit for the complaint received on 7/23/24 for the purpose of delivering findings on the above reference allegations. LPAs met with Gloria Hughes, director and Emilee Cranford, assistant director. The following ratios were observed: 26 children from 4 classrooms, supervised by 5 staff. Facility is with ratio.

During the investigation, which consisted of LPA observation of the facility, review of facility records, video documentation, and other pertinent documentation, and interviews with the Reporting Party (RP), facility staff, children, and parents, the above allegations cannot be proven or disproven. Therefore, they are considered UNSUBSTANTIATED. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.


Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Gerald Poindexter
LICENSING EVALUATOR SIGNATURE:

DATE: 09/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 51-CC-20240723091500
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: RIDGE CITY PRESCHOOL & DAYCARE
FACILITY NUMBER: 376701085
VISIT DATE: 09/17/2024
NARRATIVE
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Exit interview conducted and report was reviewed with Gloria Hughes and Emilee Cranford. A Notice of Site Visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Appeal rights were provided.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Gerald Poindexter
LICENSING EVALUATOR SIGNATURE:

DATE: 09/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 51-CC-20240723091500
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: RIDGE CITY PRESCHOOL & DAYCARE
FACILITY NUMBER: 376701085
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/17/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/30/2024
Section Cited
CCR
101226.3(a)
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Observation of the Child 101226.3 (a)The behavior and health of the children shall be continually observed throughout the period of attendance. This requirement was not met as evidenced by...
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Director Gloria Hughes stated that she would provide a staff training regarding observation of the child and how to assess, monitor, and report injuries. Director will email training agenda and staff sign-in sheet to: Gerald.Poindexter@dss.ca.gov by 9/30/24.
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Based upon interviews, video evidence, and medical records received, C1 was diagnosed with a head laceration. This injury occurred at the facility, but it went unnoticed by staff, which posed a potential health, safety and personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Gerald Poindexter
LICENSING EVALUATOR SIGNATURE:

DATE: 09/17/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 51-CC-20240723091500
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: RIDGE CITY PRESCHOOL & DAYCARE
FACILITY NUMBER: 376701085
VISIT DATE: 09/17/2024
NARRATIVE
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Exit interview conducted and report was reviewed with Gloria Hughes and Emilee Cranford. A Notice of Site Visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Appeal rights were provided.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Gerald Poindexter
LICENSING EVALUATOR SIGNATURE:

DATE: 09/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5