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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701107
Report Date: 05/18/2026
Date Signed: 05/18/2026 03:18:05 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/01/2025 and conducted by Evaluator Cindy Meier
COMPLAINT CONTROL NUMBER: 20-CC-20251001110806
FACILITY NAME:RISING STAR PRESCHOOLFACILITY NUMBER:
376701107
ADMINISTRATOR:RACHELLE WISEFACILITY TYPE:
850
ADDRESS:3040 FAIRMOUNT AVENUETELEPHONE:
(619) 213-9356
CITY:SAN DIEGOSTATE: CAZIP CODE:
92105
CAPACITY:48CENSUS: 18DATE:
05/18/2026
UNANNOUNCEDTIME BEGAN:
01:45 PM
MET WITH:Rachelle WiseTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Facility is in financial distress
INVESTIGATION FINDINGS:
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On May 18, 2026, at 1:45 p.m., Licensing Program Analyst (LPA), Cindy Meier, conducted an unannounced complaint inspection to deliver the findings for the above allegation. LPA met with Facility Representative, Director, Rachelle Wise, and advised director of the purpose of the inspection and conducted a tour of the facility. There were eighteen (18) children in care with two (2) staff present during the inspection.

The investigation was conducted by the Investigations Branch, Audits Section. During the course of the investigation, documents were reviewed and analyzed, including balance sheets, bank statements, cash flow records, utility bills, lease agreements, payroll records, and other financial documentation related to the operation of the facility.

Based on the evidence reviewed, it was determined the facility is in financial distress and at risk for solvency. The investigation revealed the facility demonstrated ongoing financial instability, including
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Cindy Meier
LICENSING EVALUATOR SIGNATURE:

DATE: 05/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/18/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 20-CC-20251001110806
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: RISING STAR PRESCHOOL
FACILITY NUMBER: 376701107
VISIT DATE: 05/18/2026
NARRATIVE
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concerns related to maintaining sufficient operating funds, timely payment of financial obligations, and overall fiscal management. Records reviewed reflected indicators of financial hardship impacting the facility’s operations. The licensee has been paying the majority of their bills late, with several past due notices being sent, including the issuance of a Three (3) Day Notice to Pay Rent or Quit Possession on May 8, 2026.
Based on review and analysis of financial records and supporting documentation, the preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED.

Per California Code of Regulations, (Title 22, Division 12, Chapter 1), one (1) Type A is being cited on the attached LIC 9099D.

LPA Meier informed Facility Representative, Director, Rachelle Wise, that this report dated 5/18/2026 document(s) one (1) Type A citation(s) which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPA Cindy Meier informed Facility Representative, Director, Rachellel Wise, to provide a copy of this licensing report dated 5/18/2026 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with Facility Representative, Director, Rachelle Wise. A copy of this report, along with Appeal Rights (LIC9058), were provided. A Notice of Site Visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Cindy Meier
LICENSING EVALUATOR SIGNATURE:

DATE: 05/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/18/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 20-CC-20251001110806
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: RISING STAR PRESCHOOL
FACILITY NUMBER: 376701107
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/18/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/20/2026
Section Cited
CCR
101213(a)(1)
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101213(a)(1) – Finances.
(a) The licensee shall meet the following financial requirements: (1) Develop and maintain a financial plan that ensures resources necessary to meet operating costs for the care and supervision of children.

This requirement was not met as evidenced by:
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Facility Rpresentative, Director will conduct a meeting with finacial representative and CEO to develop and implement aplan. Director will submit a copy of theplan to SDRO by 5/20/2026. Facility Representative, Director was advised that the case will be referred to the Department's Legal Division for potential Administrative Action.
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Based on records reviewed, the licensee did not maintain a financial plan necessary to operate the facility, as records demonstrated ongoing financial concerns affecting the facility’s ability to sustain operations and meet financial obligations, which poses an immediate health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Cindy Meier
LICENSING EVALUATOR SIGNATURE:

DATE: 05/18/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/18/2026
LIC9099 (FAS) - (06/04)
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