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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701107
Report Date: 11/05/2025
Date Signed: 11/05/2025 05:16:08 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/10/2025 and conducted by Evaluator Luigi Gargaro
COMPLAINT CONTROL NUMBER: 20-CC-20250910164432
FACILITY NAME:RISING STAR PRESCHOOLFACILITY NUMBER:
376701107
ADMINISTRATOR:RACHELLE WISEFACILITY TYPE:
850
ADDRESS:3040 FAIRMOUNT AVENUETELEPHONE:
(619) 213-9356
CITY:SAN DIEGOSTATE: CAZIP CODE:
92105
CAPACITY:48CENSUS: DATE:
11/05/2025
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Director Rachelle WiseTIME COMPLETED:
03:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff handled a day care child in a rough manner
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 11/05/25 at 1:00PM, Licensing Program Analyst (LPA) Luigi Gargaro conducted a complaint finding delivery visit with facility director Rachelle Wise regarding the above allegation. During the course of the investigation, analyst conducted interviews with the facility director, staff, parents and children in care. Analyst also reviewed medical documentation and correspondence from other investigating agency.

Based on the information gathered, though it was confirmed that the child #1 sustained an injury at the facility, analyst was unable to determine whether that injury was caused by a staff member or during an incident with other children. Due to that, analyst could not prove or disprove that a staff member roughly handled a child in care.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted and the report was reviewed with director Wise. A copy of this report, along with Appeal Rights (LIC9058 01/16), was provided. A Notice of Site Visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Luigi Gargaro
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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