376701127-8-29-2025-20-CC-JGAY-DL6VH8-20250903162641

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376701127
Report Date: 08/29/2025
Date Signed: 08/29/2025 02:23:23 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/02/2025 and conducted by Evaluator Julieta Abrego

COMPLAINT CONTROL NUMBER: 20-CC-20250602151236

FACILITY NAME:	BABY ANGELS CENTER #2		FACILITY NUMBER:	376701127
ADMINISTRATOR:	MAYRA CASAS		FACILITY TYPE:	850
ADDRESS:	618 FOURTH AVENUE		TELEPHONE:	(619) 934-0904
CITY:	CHULA VISTA	STATE: CA	ZIP CODE:	91910
CAPACITY:	12	CENSUS: 4	DATE:	08/29/2025
		UNANNOUNCED	TIME BEGAN:	01:10 PM
MET WITH:	Director Mayra Casas		TIME COMPLETED:	02:40 PM

ALLEGATION(S):

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Day care child sustained unexplained bruising while in care.
Staff did not provide adequate supervision resulting in day care child sustaining multiple injuries.

INVESTIGATION FINDINGS:

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On 08/29/2025 at approximately 1:10 PM. Licensing Program Analyst (LPA), Julieta Abrego conducted an inspection to conclude the complaint investigation regarding the above allegations. LPA met with Director Mayra Casas and advised the director of the purpose of the inspection and conducted a tour of the facility. The director, staff and four (4) children were present during the inspection.
During the course of the investigation, LPA conducted interviews with facility staff and daycare parents. Daycare children from the classroom are non-verbal and unable to be interviewed. LPA also reviewed relevant documentation, including the facility roster, ouch reports, children’s records, and the Parent Handbook.
It was alleged that on 05/30/2025, daycare child #1 (C1) sustained unexplained bruising while in care in which bruises were found on the top of his left and right ear. The director denied the allegation, stating that the incident had not been brought to her attention and stated that although there were cameras, they were not able to review footage of the day since they were not made aware with enough time to review. The staff interviewed stated they could not recall any incident involving (C1) that could have caused the

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Julieta Abrego
LICENSING EVALUATOR SIGNATURE:	DATE: 08/29/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 20-CC-20250602151236

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: BABY ANGELS CENTER #2	FACILITY NUMBER: 376701127
	VISIT DATE: 08/29/2025

NARRATIVE

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bruising on his ears and stated they had not seen any bruising prior to the parent notifying them. Staff stated that if the (C1) had been injured at daycare they would have heard him cry or yell. Daycare children were not interviewed due to being non-verbal. Daycare parent interviews did not provide additional information related this this incident.

It was also alleged that staff did not provide adequate supervision resulting in day care child (C1) sustaining multiple injuries. It was reported that (C1) had been injured by another daycare child on at least three (3) separate occasions between April and May 2025. The Ouch Reports reviewed revealed that two (2) out of three (3) incidents were documented. Staff stated that any injuries that occur during daycare hours are reported and documented to parents via ouch reports. Staff stated that the third incident was not documented because they were unaware and did not recall any related incident. Copies of the two (2) ouch reports were obtained, detailing an incident where (C1) opened a door that another child closed on his fingers, and another incident where (C1) was scratched in the eye by another child. Staff reported making changes to improve classroom safety, such as reminding parents to trim children’s nails, holding meetings to discuss strategies, and implementing a sticker reward system for good behavior.

Five (5) parents were interviewed and mentioned their children had been injured but nothing which caused concern. Out of the five (5) parents interviewed, one (1) had concerns about two (2) incidents that she observed in the classroom involving Staff #2 (S2). It was alleged that on an undetermined date, S2 pushed an unidentified child’s head and on 07/23/2025, (S2) sat another child roughly on a chair. The LPA reviewed video footage of 07/23/2025 and did not observe (S2) engaging in any questionable behavior.

Due to conflicting information obtained throughout the course of the investigation and no other witnesses to the alleged incidents, LPA was unable to determine whether or not the allegations occurred. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview conducted and report was reviewed with Director Mayra Casas. A Notice of Site Visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Julieta Abrego
LICENSING EVALUATOR SIGNATURE:	DATE: 08/29/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2025

LIC9099 (FAS) - (06/04)

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