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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701141
Report Date: 10/17/2024
Date Signed: 10/17/2024 04:00:05 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/01/2024 and conducted by Evaluator Saraliz Velando
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20240801114157
FACILITY NAME:ABC CHILDREN'S CENTER AT SAN DIEGO - INFANTFACILITY NUMBER:
376701141
ADMINISTRATOR:CRISTY N. & POOJA S.FACILITY TYPE:
830
ADDRESS:12145 ALTA CARMEL COURT #270TELEPHONE:
(858) 451-1663
CITY:SAN DIEGOSTATE: CAZIP CODE:
92128
CAPACITY:20CENSUS: 13DATE:
10/17/2024
UNANNOUNCEDTIME BEGAN:
03:10 PM
MET WITH:Director, Cristy NovoaTIME COMPLETED:
04:10 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
1.Facility is not providing paper towels for hand drying.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 10/17/24, Licensing Program Analysts (LPAs) Saraliz Velando and Stephanie Mutialu conducted an unannounced visit for the purpose of delivering findings for complaint received on 8/1/24. The LPAs met with the Director and toured the facility. There were 13 infants present and 7 staff at the facility.
LPA Velando obtained information from observation, file reviews, parent interviews, and staff interviews, it was undetermined that the facility is not providing paper towels for hand drying. LPA Velando did not find any evidence to prove that the children are not being provided paper towels for hand drying.

Although the allegations may have happened or are valid, there is no corroborating evidence to prove that the alleged violation occurred. The preponderance of the evidence has not been met and therefore, the above allegation is found to be UNSUBSTANTIATED.

The exit interview was conducted with the Director, Cristy Novoa. Appeal Rights and a copy of the licensing report was provided. A notice of site visit was posted and must remain for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Saraliz Velando
LICENSING EVALUATOR SIGNATURE:

DATE: 10/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/17/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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