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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701220
Report Date: 04/14/2026
Date Signed: 04/14/2026 04:04:53 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/17/2026 and conducted by Evaluator Keely Messerschmidt
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20260317135958
FACILITY NAME:PLAYHOUSE PRESCHOOL FOREVER YOUNGFACILITY NUMBER:
376701220
ADMINISTRATOR:RUBI TOVARFACILITY TYPE:
850
ADDRESS:7045 FORUM STREETTELEPHONE:
(858) 279-2016
CITY:SAN DIEGOSTATE: CAZIP CODE:
92111
CAPACITY:78CENSUS: 31DATE:
04/14/2026
UNANNOUNCEDTIME BEGAN:
03:00 PM
MET WITH:Brooklyn McDoleTIME COMPLETED:
04:10 PM
ALLEGATION(S):
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Staff are not ensuring the faclity is clean
INVESTIGATION FINDINGS:
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On 4/14/26 at 3:00pm, Licensing Program Analysts (LPAs) Keely Messerschmidt and Qwatevyia Edwards arrived at the facility for the purpose of delivering the complaint findings on the above-referenced allegation. LPA met with Licensee Brooklyn McDole. LPA toured the facility, conducted census, and verified facility staff and children enrollment.

On March 17th, 2026, Community Care Licensing (CCL) received a complaint alleging that staff are not ensuring the facility is clean.


See LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 04/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/14/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 51-CC-20260317135958
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: PLAYHOUSE PRESCHOOL FOREVER YOUNG
FACILITY NUMBER: 376701220
VISIT DATE: 04/14/2026
NARRATIVE
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Regarding allegation that staff are not ensuring the facility is clean, based on interviews conducted it was disclosed that staff are responsible for cleaning facility each day and that a carpet cleaner comes out every 6 months. Licensee disclosed that they canceled their last carpet cleaning and that the last carpet cleaning that was completed was in August 2025. Based on LPAs observation during visits carpet in the Bumble Bees classroom was visibly dirty with multiple stains and the classroom had a strong odor.

Based on interviews conducted and observation the preponderance of evidence standard has been met. Therefore, the above allegation is found to be SUBSTANTIATED.



An exit interview was conducted, and this report was reviewed with the Licensee, Brooklyn McDole, and a copy was provided. Appeal rights were discussed and provided during the exit interview.

A Notice of Site visit was given, and Licensee understands that it must remain posted for 30 days.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 04/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/14/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 51-CC-20260317135958
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: PLAYHOUSE PRESCHOOL FOREVER YOUNG
FACILITY NUMBER: 376701220
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/14/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/17/2026
Section Cited
CCR
101238(a)
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Buildings and Grounds: (a) The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors. This requirement was not met as evidenced by,
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Licensee stated they had scheduled a carpet cleaning and will submit proof of receipt to LPA via email.
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Based on interviews conducted it was disclosed that carpets get cleaned every 6 months but the last cleaning was canceled and carpets have not been cleaned since August 2025. This is a potential health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 04/14/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/14/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/17/2026 and conducted by Evaluator Keely Messerschmidt
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20260317135958

FACILITY NAME:PLAYHOUSE PRESCHOOL FOREVER YOUNGFACILITY NUMBER:
376701220
ADMINISTRATOR:RUBI TOVARFACILITY TYPE:
850
ADDRESS:7045 FORUM STREETTELEPHONE:
(858) 279-2016
CITY:SAN DIEGOSTATE: CAZIP CODE:
92111
CAPACITY:78CENSUS: 31DATE:
04/14/2026
UNANNOUNCEDTIME BEGAN:
03:00 PM
MET WITH:TIME COMPLETED:
04:10 PM
ALLEGATION(S):
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Staff handled a day care child roughly
Staff are not ensuring day care children have water to drink
Unqualified staff are providing care to day care children without supervision by a qualified teacher
Staff are not following food preparation safety practices
INVESTIGATION FINDINGS:
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On 4/14/26 at 3:00pm, Licensing Program Analysts (LPAs) Keely Messerschmidt and Qwateyvya Edwards arrived at the facility for the purpose of delivering the complaint findings on the above-referenced allegations. LPA met with Licensee Brooklyn McDole. LPA toured the facility, conducted census, and verified facility staff and children enrollment.

On March 17th, 2026, Community Care Licensing (CCL) received a complaint alleging that Staff #1 (S1) handled a day care child roughly, staff are not ensuring day care children have water to drink, unqualified staff are providing care to day care children without supervision by a qualified teacher and that staff are not following food preparation safety practices.


See LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 04/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/14/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 51-CC-20260317135958
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: PLAYHOUSE PRESCHOOL FOREVER YOUNG
FACILITY NUMBER: 376701220
VISIT DATE: 04/14/2026
NARRATIVE
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Regarding allegation that Staff #1 (S1) handled a day care child roughly, based on interviews conducted it was disclosed that S1 has not been observed being rough with any children. S1 stated they have never been rough with any child and they always get down at the child's eye level.

Pertaining to allegation that staff are not ensuring day care children have water to drink, based on interviews conducted it was disclosed that all classrooms have a jug of water for the children to refill their water bottles and a jug of water is available outside. It was also stated that staff ensure water bottles are refilled throughout the day and they have spare cups if needed. Based on observation, LPAs observed water jugs in the facility.

Pertaining to allegation that unqualified staff are providing care to day care children without supervision by a qualified teacher, based on interviews conducted there is a fully qualified staff member in each classroom and aides are never left alone, only at nap time. It was also stated that staff from the other facility will come over to support if needed or the director and Licensee will step in to support the classrooms. Based on record review 5 out of 9 staff members were fully qualified teachers.

Lastly, regarding allegation that staff are not following food preparation safety practices, based on interviews conducted it was disclosed that staff use gloves to serve children food, clean tables and either wash hands or use hand sanitizer. LPAs observed the cook serving lunch to the children wearing gloves during visit on 3/25/26.

Based on the information obtained during this investigation, it has been determined that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and this report was reviewed with the Licensee, Brooklyn McDole, and a copy was provided. Appeal rights were discussed and provided during the exit interview. A Notice of Site visit was given, and Licensee understands that it must remain posted for 30 days.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 04/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/14/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5