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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701228
Report Date: 06/08/2026
Date Signed: 06/08/2026 11:46:31 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/30/2026 and conducted by Evaluator Jennifer Irving
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20260330095134
FACILITY NAME:CHILDREN'S CHOICE ACADEMYFACILITY NUMBER:
376701228
ADMINISTRATOR:ELIZABETH SMITHFACILITY TYPE:
850
ADDRESS:12464 WOODSIDE AVENUETELEPHONE:
(619) 561-8880
CITY:LAKESIDESTATE: CAZIP CODE:
92040
CAPACITY:45CENSUS: 28DATE:
06/08/2026
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Elizabeth SmithTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Staff did not provide adequate supervision to day care child.
Staff do not meet the required qualifications.
INVESTIGATION FINDINGS:
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On 06/2026, at 10:30 AM, Licensing Program Analyst (LPA) Jennifer Irving conducted a complaint visit to deliver findings regarding the following allegations: staff did not provide adequate supervision to a day care child and staff commingled day care children.
During the course of the investigation, LPA conducted interviews with relevant parties, reviewed facility records and documentation, including children’s rosters and staff schedules. LPA also made observations of the facility during the investigation.

Allegation: Staff did not provide adequate supervision to a day care child

It was alleged that staff did not provide adequate supervision to a day care child. During the investigation, LPA conducted interviews regarding the supervision provided to children in care, including staff presence, staff-to-child ratios, classroom routines, transitions, and general supervision practices. LPA also reviewed
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Jennifer Irving
LICENSING EVALUATOR SIGNATURE:

DATE: 06/08/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/08/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 51-CC-20260330095134
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: CHILDREN'S CHOICE ACADEMY
FACILITY NUMBER: 376701228
VISIT DATE: 06/08/2026
NARRATIVE
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relevant facility records to determine whether staffing patterns and children were present in care during the time period reviewed.

Information obtained during interviews did not provide consistent evidence that staff failed to supervise children in care. Records reviewed did not establish that the facility was operating outside of required staffing ratios or that children were left without staff supervision under the preschool license. Although concerns were reviewed, the information obtained did not establish whether staff failed to provide adequate care and supervision to children in care.
Based on interviews conducted, records reviewed, and observations made, there was no conclusive evidence to determine that a lack of supervision occurred.

Allegation: Staff commingled day care children
It was alleged that staff commingled day care children. During the investigation, LPA conducted interviews regarding classroom placement, age groups served, daily schedules, transitions, drop-off and pick-up routines, and whether children from different classrooms or age groups were cared for together. LPA also reviewed facility records, including children’s rosters and staff schedules, to determine the children assigned to each classroom and the staff assigned to provide care and supervision.
Although information reviewed included concerns regarding children being together during certain parts of the day, the evidence obtained did not establish that commingling occurred in violation of licensing requirements under the preschool license. Interviews and records reviewed did not provide consistent information to whether children were improperly combined or cared for outside of their licensed program.

Based on interviews conducted, records reviewed, documentation obtained, and observations made, there was no conclusive evidence to prove that staff commingled day care children under the preschool license.

Based on the information obtained during the investigation, the Department was unable to determine that the alleged violations occurred. Although the allegations may have happened or may be valid, there is not a preponderance of the evidence to prove the alleged violations occurred; therefore, the allegations are UNSUBSTANTIATED. An exit interview was conducted, and the report was reviewed with Elizabeth Smith. A Notice of Site Visit was given and must remain posted for 30 days. LPA observed the form posted.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Jennifer Irving
LICENSING EVALUATOR SIGNATURE:

DATE: 06/08/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/08/2026
LIC9099 (FAS) - (06/04)
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