376701230-4-20-2026-20-CC-TVUU-DTLNFB-20260429102512

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376701230
Report Date: 04/20/2026
Date Signed: 04/20/2026 09:59:08 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/30/2026 and conducted by Evaluator Angela Nguyen

PUBLIC

COMPLAINT CONTROL NUMBER: 20-CC-20260130152221

FACILITY NAME:	ALPINE CHILDREN'S ACADEMY		FACILITY NUMBER:	376701230
ADMINISTRATOR:	JANESSA RICHARDSON		FACILITY TYPE:	830
ADDRESS:	2403 ALPINE BOULEVARD		TELEPHONE:	(619) 445-5462
CITY:	ALPINE	STATE: CA	ZIP CODE:	91901
CAPACITY:	14	CENSUS: 3	DATE:	04/20/2026
		UNANNOUNCED	TIME BEGAN:	09:07 AM
MET WITH:	Janessa Richardson		TIME COMPLETED:	10:00 AM

ALLEGATION(S):

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Due to lack of supervision, children bite other children

INVESTIGATION FINDINGS:

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On April 20, 2026, at 9:07 a.m., Licensing Program Analyst (LPA) Angela Nguyen conducted an unannounced complaint inspection for the purpose of delivering finding regarding the above allegation. LPA met with Facility Representative, Janessa Richardson. During the inspection there were 3 day care children being supervised by 2 staff members.

During the investigation, interviews were conducted with the reporting party, facility representative, four staff members, and daycare parents. The facility roster, incident reports, parent handbook, and other pertinent documents were obtained and reviewed.

It was alleged that, due to a lack of supervision, children bite other children. The Facility Representative denied the allegation and stated that biting is common for infants, explaining that the policy at the center is that after one or more bites, facility staff will redirect the child, offer teething toys, and talk to the parents to consult with a pediatrician for a potential speech therapy or behavioral assessment.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Angela Nguyen
LICENSING EVALUATOR SIGNATURE:	DATE: 04/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/20/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 20-CC-20260130152221

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: ALPINE CHILDREN'S ACADEMY	FACILITY NUMBER: 376701230
	VISIT DATE: 04/20/2026

NARRATIVE

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Facility Representative stated that a child will be sent home if the bite breaks the skin or if it occurs three or more times in one day for the safety of the other children. Facility Representative also stated that she is aware that several children engage in biting and that there is one family currently on a behavior plan.

Staff interviews indicated that they use verbal and physical redirection to intervene when biting occurs between children; however, they explained that biting is not truly preventable because it can happen very quickly and may be triggered spontaneously. Staff also stated that they report all incidents to the parents and submit photos and have attended parent meetings to establish plans for the child. Daycare parents reported that their child or children have been bitten at the center more than once and did not disclose any concerns of supervision.

Based on the interviews and records reviewed during the course of the investigation, there were no corroborating statements or evidence to prove that there was a lack of supervision. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

A notice of site visit was given and must remain posted for 30 days. Exit interview was conducted and this report was reviewed with Facility Representative, Janessa Richardson.

SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Angela Nguyen
LICENSING EVALUATOR SIGNATURE:	DATE: 04/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/20/2026

LIC9099 (FAS) - (06/04)

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